• TSS ServiceNow Business Analyst Advisor

    General Dynamics Information Technology Santa Clara, CA 95054

    Job #2170362615

  • Type of Requisition: Regular

    Clearance Level Must Be Able to Obtain: Secret

    Job Family: Business Process Analysis

    We are GDIT Technology Shared Services (TSS). The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

    GDIT Technology Shared Services (TSS) is your place! You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

    We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Business Analyst Senior joining our team to support TSS ServiceNow activities remotely .

    At GDIT, people are our differentiator. As a Business Analyst Advisor supporting the TSS ServiceNow Team, you will be trusted to conduct research, data analysis, and implementation for assigned ServiceNow projects.

    In this role, a typical day will include:

    • Work as part of an established team supporting several different clients with the implementation and configuration of ServiceNow instances.

    • Serve as a translator between technical teams and the client's business community to collect, clarify, analyze, and translate business requirements into documentation and conceptual design from which applications and solutions are developed.

    • Work directly with stakeholders, requiring the ability to communicate effectively via phone and web conferencing as many stakeholders work remote.

    • Performs project management (PM) functions in accordance with PM best practices for integration of Navy CIO project initiatives, including system installation/service support, oversight, and maintenance.

    • Provides IT Service management responsibilities, to include mobile service management support, asset management validation, and transition management oversight (i.e., seat refresh & OS Refresh).

    • Provide suggestions to improve project execution and complete project deliverables on behalf of the TSS ServiceNow staff.

    • Organize, direct, coordinate, and communicate the planning and production of all activities associated with assigned projects, including configuration management, change management, and resource coordination.

    • Applies technical and project management expertise in collaboration with other team members to develop requirements, identify tasking, manage project execution, recognize, report, and remediate issues representing schedule risk.

    • In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

    Required Qualifications:

    • BA or BS degree from an accredited institution in related field (e.g., Computer Science, Business Administration, Management Information Systems, etc.) or equivalent experience.

    • 8+ years of relevant experience in IT, Business Administration, or Service Delivery Management.

    • 4+years of experience in ServiceNow.

    • Must have a strong technical understanding of ServiceNow at the functional and administrative level.

    • Excellent written communication skills.

    • Must be able to obtain a DoD Secret clearance.

    • Due to contract requirements, US citizenship is required.

    Preferred Qualifications:

    • Experience with HR Service Delivery module.

    • Project Management Institute (PMI), Agile Scrum, ITIL or other industry recognized certifications.


    • Full-flex work week.

    • 401K with company match.

    • Internal mobility team dedicated to helping you own your career.

    • Collaborative teams of highly motivated critical thinkers and innovators.

    • Ability to make a real impact on the world around you.


    Opportunity Owned

    COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

    We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.