technology installation manager- project manager (Remote)

Job Summary and Mission

This position contributes to Starbucks success by delivering and supporting technology hardware installation in support of technology initiatives for a pair of specific regions in North America. As a Technology Installation Manager - Global Technology, you will provide total ownership to coordinate and support the installation of retail technology for new and existing stores, relocations and renovations. This role requires proficiency in retail infrastructure, hardware configuration, store design, procurement and project management. This role focuses on continuous process improvement through effective collaboration across various technology and business functions. Technology Installation Managers will partner closely with Starbucks Technology and key business stakeholders, collaborating on project planning and execution, and project delivery. In addition to delivering new technology and enhancing/supporting existing systems, an effective Technology Installation Manager contributes relevant technical, functional, and process expertise, negotiates and drives alignment with Operations and Store Development, and coaches/mentors analysts supporting tactical checkout and installation processes. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following

Technology Installation Support

• Supports new store, relocation and renovation project installation efforts by handling all procurement of equipment, supporting the configuration and checkout processes and providing hyper care support post installation.

• Owns drawing review and procurement of technology for all new store, relocation and renovation projects within their assigned regions.

• Partners closely with Operations in the field to coordinate and resolve all issues and concerns related to new store, relocation and renovation projects.

• Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)

• Leverages an Agile mindset and continuous improvement practices to continually create efficiencies across all team processes.

• Considers overall user technology experience in thoughtfully implementing solutions.

• Manages assigned projects with a clear understanding of business and technology context.

• Works independently with regular guidance from leadership.

• Ensures that project status reports are relevant, transparent, and add value.

• Partners with relevant IT and business hiring managers to ensure that the projects have the skillsets and resources required for delivery.

• SME on technology being installed as a project for existing locations.

Configuration & Installation

• Oversees application and hardware configuration in support of technology delivery initiatives.

• Partners with Technology Products and Services on new technology POCs and installation documentation.

• Defines and develops approaches for hardware configuration, staging and installation.

• Supports hardware checkout testing efforts by developing/refining processes, preparing analysts for new technology, creating documentation, and validating processes.

• Utilizes ServiceNow and other systems to track progress and report out to leadership.

Production Support

• Provides hyper care support for new stores, relocations and renovations and helps resolve all issues reported within the first two weeks post install.

• Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends in partnership with the Chronic Issues Team.

• Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.

• Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles)

• Develops and facilitates system training.

Leadership

• Partners with business and proposes solutions/improvements.

• Works effectively in a self-directed manner with minimal direction from lead and/or manager.

• Leads smaller streams of work. Interfaces across all organization levels comfortably.

• Generates new ideas and influences decisions within and outside team.

• Mentors team members and peers in developing required technical skills, functional knowledge, and business acumen.

• Demonstrates knowledge of industry trends and innovative thought leadership

Summary of Experience

Basic Qualifications

• Minimum of five years' experience as a project manager, with at least one of those years in an IT or a software development setting.

• Experience using Agile methodology or mindset

• Bachelor's Degree or relevant experience

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

Preferred Qualifications

• Demonstrates working knowledge of all facets of retail hardware and technology operations.

• Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms.

• Working understanding of continuous improvement mindset and methodologies.

• Ability to couple technology expertise with deep understanding of business operations to deploy highly reliable, scalable, and sustainable global technology solutions.

• Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.

• Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit ~~~ for details.

If you live in Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ~~~.