• Sr Business Systems Analyst

    Zoom San Jose, CA 95115

    Job #2035712694

  • Work Styles at Zoom

    In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (~~~) .

    About Us

    Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

    We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

    Zoom's Enterprise Systems team is looking for a Sr. Business Systems Analyst (BSA) who will support our fast growing Sales team. This position will partner with Zoom's Sales and Sales Operations teams to elicit business requirements and collaborate with multiple technology teams to drive solutions to scale the functionality in our Salesforce platform so that our Sales team can focus on what they do best - selling! This position requires a highly experienced, driven self-starter with a 'can do' attitude who will take full ownership and accountability of projects from initiation to closing.


    • Partner with Sales, Sales Operations and Enablement, Finance, FP&A and other business teams to understand the root cause of their needs and elicit business requirements for system changes

    • Collaborate with our Salesforce and other technology teams (Zuora, Data Science and Engineering, in-house systems)

    • Define functional requirements, process flow diagrams and actionable tasks to deliver a scalable solution to the business goals

    • Develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted advisor in all processes related to sales

    • Coordinate and collaborate with architects, developers, testers and other project team members to translate requirements, design and develop solutions, collaborate with the delivery team on development, manage testing activities and perform post launch activities

    • Facilitate requirements and solution review sessions with business teams, functional owners and end-users to ensure alignment and avoid surprises

    • Establish detailed project plans and communicate status, risks and issues to both technology and business leadership

    • Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment

    • Lead system and user acceptance testing, negotiating with business stakeholders, triaging defects and obtaining stakeholder sign-off


    • Bachelor's degree in Computer Science, Management of Information Systems, or equivalent

    • 8+ years of experience analyzing business requirements, developing and documenting process flows and solution designs

    • 5+ years self-managing projects in fast pace and dynamic environment, including developing project /sprint plans and reporting project status to executives

    • 5+ years of experience with ~~~ is required with a focus on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes and integrations with tools such as LeadSpace, LeanData, Pardot, Marketo, etc.)

    • Experience with technology solutions to the sales processes such as lead conversion, lead/account routing, ,account plans, compensation, bookings, quoting, pricing

    • Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions

    • Expertise in business process modelling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)

    • Knowledge of prototyping solutions in Salesforce and iterating with business teams

    • Experience with supporting technologies such as JIRA, Confluence, Lucidchart, SOQL, SQL

    Nice to Have:

    • Certifications in ~~~, Project Management (PMP), Agile/Scrum methodologies (SAFe), Business Analysis (CBAP) are a plus

    • Experience with Salesforce integrations with Zuora, Netsuite, Oracle or other enterprise business systems highly recommended


    We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

    We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at ~~~.

    Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

    At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here (~~~) .

    Explore Zoom:

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