Senior Product Data Analyst

We are looking for a Senior Product Data Analyst to further our use of data to drive product decisions. Working with cross-functional teams composed of product managers, customer success managers, UX designers, and engineers, you'll apply your expertise to deliver customer insights and help shape the products we deliver to our customers!

The Product team at ServiceChannel is responsible for our core platform, bringing innovative solutions to customers seeking to find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze the effectiveness of the work. They are also tasked with driving key features that help our customers handle the work of their own in-house technicians. Expect growth on this team, as we encourage taking risks, failing fast, and taking on projects that not only drive our product forward, but that you feel passionately about as well. While you may not have experience in Facilities Management, you know what it takes to build complex software and are ready to gain the domain expertise required to become a hands-on leader.

Key Responsibilities:

As our Senior Product Data Analyst, you'll get to:

• Champion product data analysis: mine data for insights, test and validate hypotheses about customer behavior and demonstrate how product enhancements delight our customers.

• Build out a comprehensive view of customer engagement to drive product strategy through data-based recommendations.

• Define key product metrics and track KPIs to analyze what really matters.

• Work closely with product team to ensure we collect the right data to produce relevant business insights.

• Help standardize our product data processes; define, assist, and police best practices.

• Help us understand user behavior and identify key levers to measure and drive adoption and product engagement, down to individual features and feature updates.

• Create effective data visualizations to communicate insights to management, customer success, sales, and product teams.

• Improve data analytics in Product by providing guidance, championing standard processes, and ensuring the correct tools are available.

Essential Technical skills

• 3+ years of experience in product data analytics - data gathering, data analysis, and helping the team make data-based decisions. Gainsight PX experience is a plus.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Adept at queries, report writing, and communicating findings.

• Self-starter, with proven success in using analytics to drive understanding.

• Hands-on experience with SQL

• Experience with business intelligence tools, preferably Looker

• Experience with AB testing

Preferred Experience and Qualities

• Experience working for a SaaS solutions provider

• Experience working with Confluence, Jira, Google Analytics, Gainsight PX or equivalent experience

• Willingness to learn and personal desire to keep up to date with technology and process.

• Ability and confidence to raise concerns and issues.

• Detail oriented, outcome and process focused.

• Curiosity and passion for providing data and analysis that product managers love.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at ~~~ (~~~) .

About ServiceChannel

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.

ServiceChannel helps many of your favorite brands manage their brick and mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together.

In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel's growth through extraordinary business systems, cross-industry expertise and employee development resources.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $79,700 - $147,900

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.