Senior Associate Director of Admissions

Senior Associate Director of Admissions

Job ID

28166

Location

City College of New York

Full/Part Time

Full-Time

Regular/Temporary

Regular

Add to My Favorite Jobs

POSITION DETAILS

Reporting to the Director of Undergraduate Admissions, the Senior Associate Director of Admissions will assume a leadership role in in the overall operations of the Admissions Office, which manages many of the critical tasks related to student recruitment and onboarding. Within the Admissions Office, the Senior Associate Director will be responsible for helping to increase the efficiency and interconnectedness of the various major areas, such as: Communications, Customer Service, Processing, Recruitment, and Transfer Credit Evaluations. External to the Admissions Office, the Senior Associate Director will have a similar responsibility in helping to better integrate Admissions operations with those of the various campus stakeholders that play a role in the student onboarding process and experience. In the absence of the Director of Undergraduate Admissions, the Senior Associate Director will oversee all Admissions operations.

In additional the CUNY title Overview of duties, the tasks of the Senior Associate Director of Admissions include, but are not limited to:

• Serve as the CCNY campus lead for the implementation of the newly selected university-wide Customer Relationship Management (CRM) system.

• Administer all aspects of the CRM, including: access and training, general maintenance, inward and outward dataflows, and assistance with stakeholder implementation.

• Maximize the usage of the CRM as a force multiplier by leveraging its automation capabilities, expanding and calibrating its dataset, and broadening its usage on campus to additional stakeholders.

• Promote effective resource management by ensuring all Admissions operations are focused on data-driven results and outcomes.

• Oversee all Admissions related data-integration initiatives and projects by supporting the Admissions data need of all stakeholders and establishing process workflows between the various systems and/or stakeholders involved.

• Manage the Admissions In-Person and Virtual Queues of the QLess Queue Management system, the Zoom based Virtual Front Desk, and the Admissions section of the "Benny Bot" chat bot.

• Assist with procurement processing and budget management

• Support other units of the Admissions office as needed and serve as an Admissions resource for all stakeholders

QUALIFICATIONS

Bachelor's degree and six years' related experience required.

Preferred Qualifications:

• Expert-level knowledge and experience with managing and operating a CRM system

• A detailed understanding of the various areas/units that comprise an Admissions Office and how each impacts the other, as well as how admissions operations impact other Enrollment Management and stakeholder operations

• Familiarity with higher education technology systems such as Peoplesoft Student Information System (preferably CUNYfirst), EAB Navigate, Blackboard, and Degreeworks

• Experience with student recruitment, communications, and onboarding

• Strong knowledge of CCNY and CUNY admission and academic requirements and policies

• Excellent public speaking, written communication, and interpersonal skills

• Experience with management of staff and working with stakeholders at all leadership levels

CUNY TITLE OVERVIEW

Manages on- and off-campus recruiting activities at a College or unit.

• Develops and implements marketing strategies and recruitment initiatives

• Manages one or more teams of admissions/recruiting staff, providing supervision, training, and development

• Manages application review processes

• Maintains relationships with selected academic divisions/departments to coordinate recruiting efforts

• Reviews and analyzes the effectiveness of enrollment, recruitment, and marketing strategies

• Performs related duties as assigned.

Job Title Name: Admissions Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary $96,602.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing this job posting in CUNYFirst, please click on "Apply Now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

• Go to ~~~ and click on "Employment"

• Click "Search job listings"

• Click on "More options to search for CUNY jobs"

• Search for Job Opening ID number: 28166

• Click on the "Apply Now" button and follow the instructions.

PLEASE NOTE THAT YOU MUST UPLOAD A COVER LETTER AND RESUME AS ONE DOCUMENT IN ANY OF THE FOLLOWING FORMATS: doc, .docx, .pdf, .rtf, or text format.

CLOSING DATE

May 2, 2024.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.