Sales & Customer Care Consultant

Description

We are recruiting for a Customer Service Representative role based in Norther Bergen County, New Jersey. The job function involves working within the Retail sector, addressing customer needs and ensuring a high level of customer satisfaction. This role offers a short-term contract employment opportunity where the individual will primarily interact with customers via various channels including email, phone, live chat, and social media.

Responsibilities

• Serve as the first point of contact for customers, providing exceptional service at all times.

• Handle and resolve customer issues and complaints across multiple channels in a timely manner.

• Anticipate potential obstacles to customer satisfaction and take proactive steps to prevent them.

• Assist customers with a wide range of inquiries including product queries, returns, delivery, registration, and payments.

• Strive to meet Key Performance Indicators (KPIs) including sales, quality, and productivity targets.

• Collaborate with colleagues across the Customer Care team and other internal departments to continuously improve service and knowledge.

• Skillfully manage inbound and outbound calls, ensuring customer needs are addressed effectively.

• Accurately perform data entry tasks and manage appointment schedules.

• Proficiently use Microsoft Excel and Word to maintain customer records and process orders.

• Handle email correspondence professionally and promptly.

Requirements - Proficient in the use of Microsoft Excel and Microsoft Word.

• Experience in answering inbound calls and handling both inbound and outbound calls.

• Proven ability in providing exceptional customer service.

• Previous experience in a call center customer service role is desirable.

• Ability to perform data entry tasks with high accuracy.

• Experience in managing email correspondence with customers.

• Familiarity with order entry processes.

• Capacity to schedule appointments effectively.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced retail environment.

• Strong problem-solving and decision-making skills.

• Ability to handle customer complaints and resolve issues in a professional manner.

• Willingness to learn and adapt to new technologies and systems.

• Ability to work both independently and as part of a team.

• Strong organizational skills with the ability to multitask.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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