Compass Group, North America • Atlanta, GA 30309
Job #2689829586
TouchPoint
Salary:
Pay Grade: 20
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Regional Vice President is a genuine, business savvy professional with strong financial acuity who is skilled in communication and relationship building. The RVP must live within one of the following areas: IL, TN or Wisconsin. Reporting to the Division Vice President, this role will lead a team of 3 Regional Directors with oversight of 35 hospital accounts in IL, TN and Wisconsin.
Participates in strategic planning meetings
Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients
Conducts Team meetings with Regional Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources
Visits units regularly to inspect unit operations to ensure contract compliance. Participates in C.A.R.E audits
Collaborates with existing clients to maintain client satisfaction and account retention
Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Regional Directors of Operations. Works with legal and human resources to obtain procedures for various customer and employee related charges
Conducts appropriate annual and semi-annual performance evaluations
Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed timelines
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
Participates in Patient Visitation rounds with account management team during each site visit
Bachelor's Degree required; Master's Degree preferred
Minimum of two years' multi-unit/regional/district level experience with at least 10 accounts in environmental services
Healthcare experience required; internal experience within non-healthcare Sectors of Compass considered
Strong background in a senior leadership role with exposure to contract management, customer service, people development, food services, etc
Must have a consistent record and knowledge of growing a business
Exhibits strong communication, presentation, listening, and analytical skills
Ability to multi-task, establish priorities, and maintain organization in a changing environment
Exhibits initiative, responsibility, flexibility, and leadership
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Extensive travel required in this position, estimated at approximately 50-75%
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story (~~~/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Associates at Touchpoint are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1306659
TouchPoint
JENNIFER PULLUM
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