QA / Change Management Consultant

This program requires US Citizenship

Clearance Preference: 1. CBP Full BI - 1st priority 2. Any DHS badge + DoD Top Secret - 2nd choice 3. DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance - work can only begin once the clearance is fully adjudicated)

Position Responsibilities:

• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.

• Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.

• Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring all necessary documentation is available for review.

• Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.

• Assist in the identification and mitigation of potential risks and issues associated with changes.

• Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.

• Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.

• Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.

• Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

Position Requirements:

• Bachelor's degree in computer science, information systems, or a related field.

• 4 years of experience in change management coordination or a related role.

• Strong understanding of change management principles, methodologies, and best practices.

• Familiarity with ServiceNow or other change management tools.

• Excellent organizational skills with great attention to detail.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Ability to prioritize and manage multiple change requests simultaneously.

• Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

Position Details:

• Pay Rate / Range: $45-$53.12

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.

• Benefits (Regular, Full Time Employees):

• Medical, Dental, and Vision offerings

• Weekly Direct Deposit

• Paid Holidays and Personal Time Off

• 401(k) with match

• Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages

• Pre-Paid Legal and Employee Assistance Programs

• Northwest Federal Credit Union Membership

• BB&T @ Work Program

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans