Product Manager - Enterprise Platform

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Product Manager

Location: Reston, VA

Why We Have This Role

• To scale Experience Management across organizations with tens to thousands of users

• To power our license provisioning for our customers for accurate management and tracking for all customers

• To provide our customers tools to grant users the exact permissions they need, with ease and at scale

How You'll Find Success

• Collaborating with engineers and designers to ship Enterprise (Admin controls, user management) requirements

• Building empathy for core personas/users and translating this into product specification documents.

• Engaging with customers, sales, and stakeholders to drive product improvements and usage.

• Utilizing quantitative and qualitative data to inform decisions and success measures.

• Communicating the value proposition to diverse audiences and collaborate on feature positioning.

How You'll Grow

• By taking initiative and being adaptable in a dynamic environment.

• Through developing problem-solving skills and the ability to make data-driven decisions.

• By expanding your interpersonal skills and ability to influence across departments.

Things You'll Do

• Ship features for our Enterprise Administration

• Produce clearly written product specifications aligned with strategy.

• Understand customer needs and identify product improvements.

• Use data to inform your viewpoints.

• Communicate product value and partner with go-to-market stakeholders.

What We're Looking for on Your Resume

• Bachelor's degree in Business, Marketing, Engineering, Computer Science, or related field.

• 1-2 years of experience in a product-related role, preferably in tech/software.

• Owner's mentality with adaptability and problem-solving mindset.

• Strong communication, interpersonal, analytical, and problem-solving skills.

• Experience with B2B customers and a track record of exceptional customer service.

• Experience with frontline or omnichannel experience management is beneficial.

What You Should Know about this Team

• The product team is focused on providing solutions for large-scale organizational Experience Management.

• The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.

Our Team's Favorite Perks and Benefits

• The satisfaction of empowering large networks through technology.

• The opportunity to work with a diverse range of influential brands.

• A role that encourages personal growth and initiative within a growing business area.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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