Procurement Operations Manager

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Procurement Operations Manager

Why We Have This Role

On the Qualtrics Procurement team, we have a goal to enable Qualtrics' mission and vision by providing the right third party solutions at the right time. We have embarked on an extensive transformation of our Procurement operating model with a focus on implementing industry best practices and optimizing supplier spend.

As the Procurement Operations Manager you will be identifying and driving improvement opportunities across the Qualtrics Procurement function's operational Source-to-Pay capabilities, in close collaboration with the Category Management Team Manager, the Procurement Data & Infrastructure Lead and the Qualtrics Shared Services P2P team leader. The role will partner with Shared Services leadership to monitor team performance against agreed KPIs and to develop processes to increase team efficiencies. You will be the main point of contact for any issues or escalations within Procurement related to Shared Services delivery and will ensure Shared Services' operating procedures are updated to reflect any changes to Procurement policies and / or objectives. You will also be responsible for onboarding Category Support resources (providing support for tactical sourcing and relevant category analytics) and establishing an effective operating model with the Qualtrics Category Leads.

How You'll Find Success

• Maximizing efficiency and effectiveness of operational Procurement processes for Qualtrics

• Identifying and meeting local and regional requirements while implementing global standards

• Demonstrating in-depth knowledge of operational best practices through consistent application within the Shared Services and Procurement teams

• Listening to and appropriately addressing stakeholder feedback regarding user experience and overall program operations

• Strengthening relationship with Shared Services team and operating as "one Qualtrics"

• Operating as a team player across executive levels who effectively collaborates with business units and functional partners (i.e., IT, finance, HR, legal)

• Establishing a positive team environment, where people are inspired, encouraged, and motivated

• Providing clear direction to teams regarding objectives, KPIS, etc., and holding all involved parties accountable for delivery in accordance with agreed standards

How You'll Grow

• Lead with Influence: Develop your leadership skills, inspiring and motivating your team to achieve exceptional results.

• Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.

• Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.

• Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.

Things You'll Do

• Act as the functional owner for all downstream Procurement capabilities, including requisition-to-pay and expense processing and auditing

• Refine operating model for operational Procurement to ensure effective execution of requisition-to-pay and expense processes and seamless collaboration between Qualtrics Procurement organization and the Shared Services team

• Identify opportunities for improvement across the Procurement operating model, with an emphasis on segmentation of operational activities from Sourcing teams and transition to Shared Services support model

• Represent Procurement's interest in discussions or decisions regarding Shared Services' team objectives, ways of working, and staffing

• Provide support to the Shared Services team in a "dotted line" capacity

• Partner with peers in Procurement as well as Shared Services leadership to define and implement relevant organizational KPIs

• Serve as the accountable party to Qualtrics Procurement and business stakeholders for delivery of operational activities in line with agreed KPIs and targets

• Act as a point of escalation for Procurement and Qualtrics business stakeholders for issues related to Shared Services delivery or operational processes

• Provide functional oversight and support to Category Support resources, with a focus on differentiating scope from Category Leads and ensuring strong connectivity with Sourcing team

• Manage M&A activities for Procurement including gathering supplier data and contracts, identifying dispositions, and supporting the Category Management team in contract consolidations.

What We're Looking For On Your Resume

• 9+ years of experience in Procurement and/or operational roles

• Leadership experience in operational Procurement (e.g. Req-to-Pay, Accounts Payable, etc.)

• Proven ability to coach and develop a team

• Proven ability to meet or exceed operational KPIs

• Complex project management, ideally related to S2P implementation or enhancements

• Experience with process mapping, optimization, and implementation

• Strong background in Procurement technologies that support the Source-to-Pay process

• Proficiency in all modules of Coupa

• Previous experience in a technology or software company

• Bachelor's degree required / MBA, JD, or advanced degree in a procurement related field preferred

What You Should Know About This Team

• CFO & Finance leadership team are highly invested in making finance build a strong team culture

• Abundant learning opportunities - the leadership team prioritizes continual learning

Our Team's Favorite Perks and Benefits

• Generous 401(k) Match

• Amazing Q-Group Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy

• $1800 Experience bonus to be used for an "Experience" of your choosing

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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