Plumbing Supervisor

Description:

Daily Responsibilities

1. Run or participate in daily tech training meetings.
2. Once Techs are out for the day address Job Manager for parts that need to be quoted/ordered. a. Quotes and orders should be processed within 24 hours.
3. Provide field support in a technical, software related or procedural nature.
4. Assist in addressing customer concerns or complaints as needed.
5. Be available to dispatch to customer's homes when needed.
6. Create and follow a ride along schedule with technicians for quality control and training.
7. Review Daily schedule with dispatch for types of calls, efficiency, and performance focus for the following day.

Skills:

Plumbing, plumbing installation, inventory management, supervisory skills, organizational and leadership skills, drainage, communication and people skills, Service, Pipe installation, customer service skills

Top Skills Details:

Plumbing,plumbing installation,inventory management,supervisory skills,organizational and leadership skills,drainage,communication and people skills

Additional Skills & Qualifications:

General Responsibilities

1. Growth of Department & Customer Satisfaction a. Exceed customers expectations for services. b. Critical thinking for solutions for customer needs, concerns, and issues. c. Develop long-term customer relationships to ensure long term growth. d. Implement and Improve plumbing department systems that focus on and enhance profitability.
2. Leadership Skills - Establish Healthy and Growth-Oriented Work Environment a. Must communicate operating plan within plumbing department. Employees must understand their role to support operating plan. b. Must lead by example by training the core values established by DeHart. c. Will establish and hold weekly meetings to share company goals, results, and weekly performance. d. Create an environment for all employees that is honest, team oriented, and healthy. f. Responsible for arranging and providing training to all department personnel.
3. Planning and Preparation to Meet Performance Criteria a. Follow company's operating plan. b. Set daily, quarterly, and yearly goals to help meet department goals. c. Train employees on KPIs and other performance criteria.
4. Parts and Inventory Management a. Monthly Inventory Counts of warehouse and vehicle inventories (daily replenishments for vehicles) b. Weekly reorders of warehouse inventory to maintain min/max levels.
5. Responsible for the Execution of the Operating Plan for Department a. Develop and execute plumbing department plans to meet performance goals. b. Implement and Manage based on KPI's. c. Implement organizational development program. d. Develop and Implement an operational plan which supports sales goals, quality processes, and service systems to meet KPI's. e. Will direct the daily activities of dispatch, maintenance, customer service and field service technicians.

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at ~~~.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.