Performance Improvement Project Manager

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Performance Improvement Project Manager manages small to medium sized performance improvement initiatives as well as the design, development, and implementation of Process Improvement Programs across the Hospital, and is accountable for achieving excellence in these areas to create measureable, sustainable change. This position also works with Performance Improvement Analysts on assignments, and manages the analytic approach to meet project objectives.

Locations

Stanford Health Care

What you will do

• Analyzes operational and procedural problems, and develops, recommends, and implements proposed solutions.

• Collaborates with operational leadership and manages process improvement programs that support various areas of the hospital

• Generates hypotheses, analytic approaches, and work plans for assigned work streams at the department and service level.

• Leads, develops, and manages Performance Improvement product offerings and department infrastructure.

• Monitors external trends and how they impact the hospital, as well as provides external context to deliver enterprise and center of excellence solutions

• Monitors the impact and value of performance improvement programs, and identifies continuous improvement opportunities.

• Provides leadership for improvement programs for departments, and project team members by defining intent of programs and overseeing development deliverables to ensure project goals are met.

• Provides support and advice to Management engaged in transformation initiative throughout the hospital.

• Trains, coaches, and mentors department staff as well as other hospital employees as needed on Process Improvement principles and relevant tools

Education Qualifications

• Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience in process improvement including Lean.

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Required Knowledge, Skills and Abilities

• Ability to act as both a thought leader and operational expert around process and service transformation

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication

• Ability to establish and maintain effective relationships with widely diverse groups, includingindividuals at all levels both within and outside the organization and gain their cooperation

• Ability to perform standard business math, financial data and make simple projections

• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others

• Ability to provide leadership and influence others

• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships

• Knowledge of inpatient and clinic operations and how it relates to labor productivity

• Knowledge of Lean, JIT, Six Sigma and Flow Manufacturing techniques

• Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook

• Knowledge of principles of business and management strategic planning, leadership development, and education techniques

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $52.64 - $69.74 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

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