Patient Relations Rep

Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Relations Representative to support the office in Hanover.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Shift is Monday-Friday 8:00am-4:30pm

No weekends or holidays required

This position requires some travel to other locations which is less than 10% of the time.

Purpose:

Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.

Responsibilities:

• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.

• Assist volunteer activities associated with Patient Representative Function.

• Participate on committees related to family-centered care or service excellence.

• Accurately document and report accounts of problems and activities on behalf of patients/families

• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.

• Carry out requirements of complaint management policy and procedure.

• Bachelor's degree in a Service or Healthcare related field required

• 3 years of patient advocacy or customer service experience required.

• Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.

• Excellent oral and written communication skills.

• Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.

• Excellent customer service skills. Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran