TEKsystems • Dayton, OH 45410
Job #2695812607
Cisco, Switches, Configuration, Troubleshooting, ccna, load balancing, firewall, Juniper, Routing
Cisco,Switches,Configuration,Troubleshooting,ccna,load balancing,firewall
KEY RESPONSIBILITES AND DUTIES
o Provide Tier 2 and Tier 3 technical support for 7-Eleven's network infrastructure
o Resolve incidents directly with end users and record detailed actions in ticketing tool
o Collaborate with 3rd party vendors to ensure the network stays operational
o Escalate issues to next level of support if unable to resolve in a timely manner
Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
Install and implement network hardware components and cables in data centers and corporate offices
Perform approved network changes according to procedures with minimal business disruption
Understand and perform network maintenance and system upgrades, including service packs and patches
Develop and maintain accurate network support documentation in a knowledge repository
Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
Other duties as assigned
"MUST HAVE" SPECIFIC KNOWLEDGE AND SKILLS
o Active listening and analysis to identify issues or problems
o Research and creativity to identify a solution to the issue or problem
o Ability to communicate resolutions in a simple, easy to understand manner
o Verbal and written - via phone, email, chat, etc.
? Must be able to clearly communicate instructions and current tasks
? Must be able to describe technical items to non-technical users
o Ability to help a team member or customer real-time while performing other tasks
Passionate about customer support
Attention to detail - good organizational and time management skills
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems • Miamisburg, OH 45343 • 4 Days Ago
TEKsystems • Dayton, OH 45410 • 4 Days Ago
TEKsystems • Columbus, OH 43201 • 4 Days Ago
TEKsystems • Cincinnati, OH 45242 • 10 Days Ago
Actalent • Dayton, OH 45410 • 12 Days Ago
Applied Research Associates, Inc. • Dayton, OH 45410 • Feb 21
Avery Dennison • Miamisburg, OH 45343 • Apr 5
BAE Systems • Dayton, OH 45433 • 8 Days Ago