Member Service Representative

Description

• 8-5 - (2/3 openings have Sunday off, other day will vary Tuesday or Wednesday / Saturday off and Tuesday off)

• 9-6 - (2/3 openings have Sunday off, other day Wednesday or Thursday / Saturday off and Tuesday off)

• 10-7 - 2 (both have Sunday off and Thursday off)

• 12-9 - (Sunday, Monday off)

TRAINING

• Training - M-F 8am to 5pm. 3 months. 1 hour lunch.

Dress: Business Casual

• -

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.

What You'll Do:

• Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing

new product information.

• Answer members telephone calls promptly and in an appropriate manner

• Answer inquiries on banking products including checking, savings, loans and lines of credit

• Document all customer inquiries and comments thoroughly and quickly

• Maintain good business relations with members, courteously and promptly resolving member problems or questions, and

effectively assisting with member account problem

• Determine members financial service's needs, and recommend services and products that address these needs

• Collect member loan payments.

• Handle various accounting transactions.

• Deliver stellar service to credit union members. No slackers here!

• Serve as a face (well, voice!) for our brand. Happy, confident, positive - that's who we are.

• Provide solutions

Skills

data entry, Customer service, member service, call center

Top Skills Details

data entry

Additional Skills & Qualifications:

Qualifications

• Outgoing, personable candidates. You must truly love people to work here.

• Team members to work one of three shifts - we have opportunities around the clock!

• Previous retail/customer service experience.

• Call Center and/or financial institution experience is a plus.

• Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!

• Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.