SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
The Global IT Services organization at SS&C is responsible for the 'care and feeding' of our associates' workstation environments. The Strategic Initiatives group handles their project management and reporting responsibilities. We are looking for someone to join our team as an IT Program and Project Manager. Are you a great Business Analyst or Implementation Specialist ready to take the next step to become a project manager - to lead our internal projects and become a subject matter expert? Are you organized, analytical and quick to understand complex systems? Do you enjoy partnering with team members to creatively resolve challenges? If this sounds like you, please apply!
The primary focus of this role is developing a project plan and customizing the best solution to meet the project's needs. You will collaborate across departments during implementation. Through this process you will play an active in role improving and shaping the department and our processes.
Lead projects from discovery to implementation to go-live.
Communicate with stakeholders to understand requirements, manage project progression, and set expectations.
Become a domain expert and investigate creative solutions to meet needs.
Gather functional requirements across stakeholder use cases and iteratively change software and/or hardware to meet expectations
Work closely with the following internal teams:
Help Desk team to ensure end-user satisfaction.
Field Services team for location-based support.
Desktop Engineering team on implementing and deploying advanced solutions.
Strategic Initiatives team to identify, define, and test processes and solutions.
Identify, triage and escalate issues to management or internal teams as appropriate
Create and manage both end-user associate and internal processes, documentation, and trainings.
SNOW/ Remedy, Lansweeper/ Aset Mgmt/ Obtain, Confluence, jira
SQL, PowerShell, Crystal Reports, SQL Reporting
3-5 years of experience in a customer facing operations role ideally for a SaaS organization.
Ability to manage multiple implementations simultaneously
Experience with spreadsheets (ideally Excel) and technical acumen (any of the following or similar are a plus Powershell, SQL, Perl, Ruby, Java)
Passion for process improvement.
Motivated, self starter and collaborative team member
Detail-oriented, analytical, organized.
Upbeat, even-tempered, and empathetic with the ability to address challenging situations with humor, understanding, and patience.
Proactive and outcome-driven
Stellar problem-solving skills.
Able to communicate both problems and solutions clearly, effectively, and kindly.
Able to work quickly and efficiently in a fast-paced setting.
Ideal candidate will have experience in a startup.
This position requires working remotely or in a SS&C Office in the United States Eastern Time Zone. Ideally New York. Early morning meetings with European and International stakeholders are a weekly occurrence.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.