IT Operations Technician (Night Shift)

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$96,700.00 - $159,600.00

Target Openings

1

What Is the Opportunity?

At Travelers, we want to ensure our work can be done as efficient and effective as possible to deliver top-tier service and products to our customers, employees, and clients. The Technology Operations Center provides assistance for the technology needs of employees. As the Senior Technology Operations Engineer you will support either the Incident Response Team or the Problem Management Team within the Technology Operations Center. You will manage and provide technology solutions for basic and complex issues for lines of business and/or technology areas across the enterprise. As a Sr. Technology Operations Engineer you will work in a fast-paced environment and leverage your collaboration and incident correlation skills as well as your thorough understanding of operations of infrastructure technologies.

The hours for this role are Wednesday through Friday Evenings (and every other Saturday) 6:00 p.m. - 6:00 a.m.

What Will You Do?

• Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.

• Resolve tasks that require critical thinking and follow documented actions or instructions to complete the work.

• Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.

• Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.

• Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.

• Flexibility and willingness to work rotational off hours for on-call support with minimal notice given.

• Determine and resolve of technological problems.

• Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.

• Remediate and improve resiliency of faulting systems.

• Improve troubleshooting documentation with the Incident Response Team.

• Provide input to develop and/or redesign solutions with partnership from application and engineering teams.

• Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.

• Flexibility and willingness to work rotational off hours for on-call support with minimal notice given.

• Multitasks according to business priorities and production availability requirements.

• Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.

• Other duties as assigned.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Knowledge and experience with Information Technology Infrastructure Library processes and event management.

• Excellent communication skills with the ability to translate technical concepts into relevant business terms.

• Demonstrated independently research, analyze and pinpoint root cause of significant system outages in pressure situations and provides recommendations and can understand what corrective actions are necessary to resolve and restore services to critical business systems.

• Excellent ability to manage multiple priorities simultaneously and follow through to ensure timely completion.

• Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies.

• Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web Services, Google Compute Platform, Azure, OpenShift Container Platform, Pivotal Cloud Foundry, MuleSoft).

• 4-year degree program preferred

What is a Must Have?

• Five years of hands-on experience independently supporting complex workflows and creating solutions in a large organization.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (~~~) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit ~~~/ .