• IT Operations Project Manager

    Siemens Digital Industries Software Charlotte, NC 28230

    Job #2255075543

  • Job Family: Research & Development

    Req ID: 325051

    This position is for an IT Operations Project Manager who will join the Siemens Digital Exchange (S-DEX) team The S-DEX is Siemens' ecommerce marketplace that seamlessly connects our customers (buyers) to catalogs of Siemens and third-party sellers' software products and services, where customers can try products for free, easily purchase products and services, access and lead their accounts, and chat with sales representatives (US only).

    A successful Operations Project Manager brings strong eye for IT system integration and customer obsession. They represent the voice of the S-DEX to its stakeholders, both sellers and buyers, working with these parties to efficiently guide them through their journeys on the S-DEX. This position requires excellent technical IT integration knowledge, problem-solving, and interpersonal skills. Applicants should have experience defining and managing projects and working in a flawless and collaborative mode with various internal and external stakeholders. In addition, this position involves collecting requirements that may arise from sellers' or buyers' onboarding journeys, writing detailed specifications in Jira, coordinating with the S-DEX platform product owner and development teams to foster and realize stakeholder requirements.

    The Operations Project Manager role is a broad one where a candidate is most successful if they can scale in perspective from strategic vision development to tactical project management tasks with prior IT implementation experience.

    Responsibilities:

    Primary responsibilities of this position include:

    • Work directly with S-DEX stakeholdersto handle their needs as they progress with their journeys to onboardtheir products to the S-DEX marketplace

    • S-DEX stakeholders includeinternal Siemens DI SW business segments primarily, other Siemens businessunits, 3rd party sellers and end-customers of Siemens;

    • S-DEX stakeholder journeysinclude seller onboarding, product/app onboarding, customer purchase ofproducts on S-DEX, and other such interactions that typically occur on anonline digital marketplace that connects buyers and sellers

    • Open Jira stories andparticipate in Kanban agile process with QA and Content configurationteams for product onboarding and new feature implementation

    • Work with product, programmanagement and development team(s) to define solutions approaches anddelivery schedules for new features

    • Work with business ,QAanalysts and Product Owners to define and validate specific scenarios asrelevant to feature/product onboarding projects and facilitate UserAcceptance Testing as required

    • Anticipate bottlenecks,find opportunities, mitigate risk areas and balance the business and userneeds versus technical constraints

    • Clearly and optimallycommunicate with all stakeholders including management

    • Drive process and toolingimprovements to increase visibility, efficiency and output quality

    • Participate in a scheduledon-call rotation to provide Tier 1 and 2 support for S-DEX customersupport issues ranging from failed orders to delivery of software access

    Required Knowledge/Skills,Education, and Experience:

    • BA/BS degree in ComputerScience or equivalent practical experience (MBA is a strong plus)

    • 2+ years of relevantwork experience in Customer support, Project Management and IT systemintegration

    • Experience with an agiledevelopment context, Jira and opening stories

    • Experience contributing tocomplex product development cyclesand software development schedules

    • Outstanding verbal andwritten communications skills with high attention to detail including effectivestakeholder communications

    • Strong MS Office skillsincluding Excel and PowerPoint

    • Ability to workautonomously in a highly fast paced and often ambiguous environment, withattention to detail and organizational skills

    • Analytical acumen, andrelief generating and evaluating various forecasts, metrics, and analyses.

    • Experience definingprojects, collecting requirements, writing detailed functional and test specifications,coordinating efforts to scope, schedule and deploy new features sets

    • Ability to proactivelyidentify upcoming risks, issues, and bottlenecks and problem solve thatsometimes cross departmental boundaries

    • Excellent time management,resource management and planning skills

    • Ability to collaboratewith internal and external stakeholders of varying technical abilities

    • Experience ~~~ and its B2BCommerce module is helpful

    • Working understanding ofERP systems such as SAP a plus

    Qualified Applicants must be legally authorized for employment in theUnited States. Qualified Applicants will not require employer sponsored workauthorization now or in the future for employment in the United States.

    At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: ~~~/careers/digitalminds

    Where permitted by applicable law,Siemens may require employees to be fully vaccinated against COVID-19 based onjob requirements, and in accordance with an accommodation based on legallyprotected reasons.

    #LI-PLM #LI-VS1

    Organization: Digital Industries

    Company: Siemens Industry Software Inc.

    Experience Level: Experienced Professional

    Full / Part time: Full-time

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