IT Manager

Description

Job Title: Information Technology Manager

Reports to: CFO

Location: Boston, MA

FLSA Status: Full-Time / Exempt

Updated: February 29,2024

COMPANY OVERVIEW

Since 1934, Gaston Electrical has provided expert electrical and low voltage contracting services to the commercial, institutional, life-sciences, hospitality, and retail markets in New England. Our company leadership and skilled electricians build trust through best-in-class services, quality workmanship, safety practices, and reliability.

POSITION OVERVIEW

The Information Technology (IT) Manager plans and manages Information Technology operations. The IT Manager plans, directs, and coordinates information systems and telecommunications operations within the company. In addition, the IT Manager plans, directs, coordinates, and participates in application support activities, systems and development activities, and network and technical services activities. This person provides highly technical and responsible staff assistance, manages IT projects, and budgets and serves as IT Department leader. The IT Manager will be responsible to research, analyze, recommend, procure, implement, and maintain computer network systems, hardware, and software to ensure maximum efficiency and uptime for the business and implement technological strategic solutions. Along with other IT staff, the IT Manager will serve as a main point of contact on all IT related matters for the Company.

WORK SCOPE

The IT Manager will operate independently and exercise advanced discretion and judgement with both macro and micro level responsibilities. This is a hands-on role that includes; oversite, investigation and resolution of end user support needs, customer service, infrastructure management including security, and recovery strategies and network administration, and strategic planning. The work scope will require the IT Manager to be involved in internal service management, including coordination between Corporate IT, outsourced IT, and internal clients. The IT Manager is responsible for managing and keeping confidential highly sensitive information.

ESSENTIAL JOB FUNCTIONS

Include the following. Other responsibilities may be assigned.

• Responsible for day-to-day IT operations:

• Implement and manage network security as established by Corporate policy.

• Effectively communicate relevant IT systems information to the CFO and the Executive Team in a timely fashion.

• Work closely with Executive Team to plan yearly budget and projects based on Company goals for the year.

• Determine the schedule of IT projects throughout the year.

• Work closely with Operations Managers to champion Information Technology within the company.

• Attend regular conference calls with Corporate IT & Security.

• Responsible for IT Security & Compliance:

• Ensure compliance with Corporate IT Standards.

• Oversee and manage the deployment of IT and Security tools.

• Communicate & educate employees on IT and Security best practices.

• Ensure security of data, network access and backup systems.

• Responsible for the IT Infrastructure and Operations:

• Manage the process of changes effectively, while remaining on the forefront of emerging industry practice and products.

• Plan for future needs and identify solutions to satisfy needs.

• Oversee and plan the management of the company communication system (telephone, voicemail, email).

• Prepare 1-, 3- and 5-year technology plans for the site in conjunction with Company and Corporate and strategic plans.

• Maintain an IT asset management program.

• Oversee and manage system troubleshooting, backups, archiving and disaster recovery and provide or procure necessary support.

• Maintain and test Business Continuity Plan in accordance with Corporate IT Policies and implement necessary changes as identified.

• Ensure Compliance with Corporate Records Retention Policies.

• Establish and maintain relationships with IT vendors.

• Negotiate contracts with IT vendors in coordination with Corporate and Company CEO, and Executive Team.

• Manage sensitive information to the highest level of confidentiality according to Corporate IT and PSIP Policies.

• Monitor compliance with established Company and Corporate policies and procedures and implement necessary changes as identified.

• Responsible for the leadership and supervision of third-party IT resources:

• Effectively lead, set direction and goals for third-party IT staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Evaluate effectiveness of third-party IT expenditures.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor's degree in computer science, business, telecommunications or related field OR equivalent experience and training.

• Five (5) or more years of technology management experience

• Ten (10) plus years of high-level and working knowledge of technology infrastructure and servers with progressive management expertise to effectively support and maintain an enterprise network

• Working knowledge of large desktop/laptop deployments including design, engineering and support of the desktop, desktop applications, desktop images, encryption, endpoint security and the associated systems of application delivery and group policies

• Storage and information security background in line with industry standards including general principals of standard security audits and certifications

• Demonstrate ability to develop and cultivate a dynamic and progressive and innovative technology environment

PREFERRED TECHNICAL EXPERIENCE

• Windows Server 2016 + Active Directory Domain Services

• iPhone, iPad, and Android support

• Immutable backup

• Azure/Microsoft 365

• SCCM/InTune/Autopilot

• Endpoint Detection and Response (EDR)

ATTRIBUTES AND SKILLS

• Strong leadership and proactive communication abilities to manage the team and performance levels within the department to maintain excellent service and standards

• Skilled in conceptualizing, analyzing, developing and implementing creative solutions to enhance productivity, efficiency and effectiveness of operations, systems and procedures

• Strong process and project management skills

• Ability to organize, manage, analyze and interpret data

• Ability to provide vision and leadership

• Superior oral and written communication skills

• Personal integrity, emotional intelligence, professionalism and accountability

• Excellent interpersonal skills with employees at all levels of the organization to build trust and cooperation

• Dynamic, self-driven, proactive and decisive

• Adapts well to and initiates changes in the organization

• Understanding of and experience implementing IT internal controls and risk

ACCOUNTABILITY AND MEASUREMENT

• Partner with Executive Management to implement new processes and ensure a secure, productive, uptime working environment.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to talk and hear; move within the office to retrieve files and meet with employees in their offices or conference room.

• Able to work at a computer (reading and keying) or extended periods of time.

• This role requires communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees.

• This role will require some travel to company job sites. Occasionally, some air travel may be required.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

No Agencies Please

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Qualifications

Education

Required

• Bachelors or better in Computer Science