IT Help Desk

IT Help Desk

Employment Type: Full Time

Date Posted: 1/31/2024

Location: Washington, DC

Pay Range: Negotiable

Job Number: JO-2401-2343

Primary Function

Provide first-line support for all user-base for user-facing hardware, software, desktop, enterprise and broadcast applications.

Duties & Responsibilities

• Perform preventive maintenance for critical systems to avoid on air output service interruption

• Setup and maintain critical IT devices used by field journalists and external bureaus (reporters, cameramen, presenters, etc...) to ensure business continuity and provide support remotely when required.

• Support and maintain on-air systems and core business applications (inews, newsbrowse, outlook, telephone systems, webFeed, etc...).

• Respond to end user incidents and requests (calls, e-mails and ess) and ensure all calls are logged, updated and closed accurately as per agreed service/operational level agreements (slas/olas).

• Diagnose, troubleshoot and resolve issues related to hardware, software, network, and communication devices and provide documentation.

Skills & Qualifications

• Written and verbal communication

• Record all IT hardware & software assets using the followed Asset Management process.

• Prepare general reports relevant to the job and submit it to superiors.

• Troubleshooting and Problem Solving Skills.

• Knowledge of: English and Arabic.

• IT Hardware and Software.

• IT technologies, networking and various operating system setup, configurations and technical support skills.

• Able to provide technical support to end user quickly.

• Able to work under pressure.

• Able to work in assigned shifts.

• Able to multitask.

• Able to provide Remote Support.

• Adaptability and flexibility.

Education & Experience

• Bachelor of science in it or related field.

• ITIL Foundation certification preferred (or ability to become certified within 3 months of hire).

• 2 years of experience in related field.

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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