Internal Communications Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The Internal Communications Manager role will be a flexible Hybrid opportunity to work remotely and in the New York Office. The right candidate will be located in the North East region of the United States and easily able to travel to the New York City office on a short notice. The available base salary for this position starts at $120,000 plus additional available bonuses based on performance.

Our Internal Communications Managers are experts with internal communications who take their work seriously but not themselves. As part of the broader global communications and public affairs team, you'll play a key role in crafting and telling the Amex GBT story to our colleagues.

Working within our small global internal comms team, you are happy to follow your instinct to advise and encourage the best team in travel. You bring your passion and creative flare to the usual portfolio of internal communications subject areas, and we'll work with you to align responsibilities to your experience, skills and interests, pathing the way for you to excel. Although you will not have direct reports, you will be an authority in developing a relationship with C-suite individuals and many others within the organization.

What You Will Do:

Campaigns and consultancy

• Partner with key business areas to craft and deliver creative communications plans in support Amex GBT's growth plan and strategic priorities.

• Support operational and change initiatives, advising on appropriate communication and engagement techniques.

• Proactively identify communications opportunities and develop strategic plans to support business areas.

• Develop processes, content and channels to support leaders with communicating and engaging their teams.

Content and channels

• Short or long-form. Write with style for a wide variety of channels, senior leaders and topics.

• Champion a conscientious and authentic voice for all internal content.

• Manage a mix of internal communications channels and media and produce compelling multi-media content, including videos, podcasts, infographics. Proactively identify new channels and opportunities.

• Serve as part of an intranet editorial team passionate about news content and opportunities for engagement.

• Chip in to overall internal editorial calendar and advise internal clients on channels, timing and content.

What We Are Looking For:

• Understanding of the role of communications in employee engagement and organizational change and has experience supporting transformation programs.

• Great storytelling skills - with an ability to write well, quickly and accurately. Your writing captures hearts and minds and translates sophisticated ideas into engaging content that resonates with colleagues.

• Solid understanding of AP style with tenacious editing skills.

• Strong practical and technical knowledge of communication channels and content production including intranet, print, film, digital and social media.

• Excellent influencing skills as a trusted communications partner. Has the creativity and experience to give credible advice and encourage confidence.

• Experience of supporting executives and is not afraid to tell truth to power - respectfully and effectively.

• Willingness to work as part of a tight, successful global team where time zones don't matter but staying in touch does. Experience in working in hybrid or fully remote teams useful.

• Experience and understanding of the complexities with communicating to colleagues in a global, matrixed organization.

• A curiosity about problem-solving and improving processes. You are not afraid to challenge the norm or a few rules.

• Great tech skills for a wide range of desktop apps, social media, content management systems and communication platforms.

• An obsession for metrics and understanding of linking communications plans to objectives.

• Superb attention to detail, producing work to the highest standards.

• Outstanding planning powers with a focus on delivering on commitments.

• Resilience and flexibility; you're a self-starter who can handle an unclear brief.

Additional, Preferred Experience:

• Understanding of media relations, social media, public affairs and marketing.

• Experience of video production and graphic design processes.

Location

United States - New York - Virtual Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (~~~)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (~~~/) .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Click Here to Learn More (~~~/)