Robert Half • San Antonio, TX 78284
Job #2685944463
Description We are seeking a Help Desk Analyst in the manufacturing industry, based in San Antonio, Texas. This role offers a contract to permanent employment opportunity and involves providing both onsite and remote technical support to end users. As a Help Desk Analyst, you will be expected to field incoming help requests, prioritize issues based on business needs, and work collaboratively with team members to resolve hardware and software related user issues.
Provide onsite and/or remote technical support to end users, primarily through phone and occasionally through face-to-face interactions
Handle incoming help requests from business users via various methods of transmission
Identify and implement innovative technical solutions for customers
Prioritize help queue based on the severity of business production issues
Collaborate with team members to resolve software or hardware related user issues
Administer and maintain end user system accounts, permissions, and access rights
Assist end users with questions pertaining to system access, passwords, and security policies and procedures
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Access software updates, drivers, knowledge bases, and FAQ's resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
Develop help sheets and lists of frequently asked questions (FAQ's) for end users
Provide research and support for IT projects
Work with the networking team to ensure timely completion of all projects and initiatives
Pursue training and educational opportunities to expand knowledge of the business and technology. Requirements - Proficiency in Citrix Technologies is required
Familiarity with database management
Experience with EO/IR systems is preferred
Knowledge of Lotus Notes software
Proficient in various Microsoft applications
Understanding of Active Directory
Ability to troubleshoot and repair computer hardware
Familiarity with configuration management practices
Previous experience in deskside support
Knowledge of desktop hardware and its components Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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