Randstad US • Arlington, VA 22212
Job #2686238613
help desk analyst.
arlington , virginia
posted april 23, 2024
job details
summary
$30 - $35 per hour
temp to perm
high school
category computer and mathematical occupations
reference1049810
job details
The Desktop Engineer (Level I) responsibilities are as follows:
printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security
devices, Access control system any other application once given the necessary
procedures and authorization.
Develop installation schedules, prepare and create installation packages.
Prepare documentation for configuration changes at each site and supporting test
reports.
collaboration with the training manager.
Knowledge, Skills and Abilities:
Must be detail-oriented, organized, and can work under tight deadlines.
Must have a comprehensive knowledge of generic IT hardware devices.
Must have the ability to read and understand installation guides, wiring drawings, system
requirements and site-specific installation policies/procedures.
application setup, and maintenance, testing capabilities, problem identification, and/or
resolution.
engineering for directives on newer system's configuration.
with direction from the engineering staff or IT administration.
location: Bethesda, Maryland
job type: Contract
salary: $30 - 35 per hour
work hours: 8am to 4pm
education: High School
Position Summary/Overview:
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at
a large NIH support organization. The successful candidate will work with our IT managers,
engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in
a timely, cost-effective manner.
The Desktop Engineer (Level I) responsibilities are as follows:
printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security
devices, Access control system any other application once given the necessary
procedures and authorization.
Develop installation schedules, prepare and create installation packages.
Prepare documentation for configuration changes at each site and supporting test
reports.
collaboration with the training manager.
Knowledge, Skills and Abilities:
Must be detail-oriented, organized, and can work under tight deadlines.
Must have a comprehensive knowledge of generic IT hardware devices.
Must have the ability to read and understand installation guides, wiring drawings, system
requirements and site-specific installation policies/procedures.
application setup, and maintenance, testing capabilities, problem identification, and/or
resolution.
engineering for directives on newer system's configuration.
with direction from the engineering staff or IT administration.
Technical Requirements (required and desired - specify):
Required-
well with users, peers and managers.
Knowledge of IT Hardware systems and their configurations
Experience troubleshooting IT Hardware systems.
2 to 3 years progressive experience in hardware installations or as a Tier II Customer
Support Representative in a federal government IT service delivery operation chartered
with large scale, multi-faceted IT support.
PC experience but expert level Mac experience.
High level of customer service experience supporting Senior Leadership/VIPs
Experience level: Experienced
Education: High School
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