End-User Computing Specialist 1

Overview

St. Luke's Health System in Twin Falls, ID is seeking an End-User Computing Specialist 1 to join our Information Technology team.

Under direct supervision, the End-User Computing Specialist 1 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.

What You Can Expect:

• Provide daily onsite support to end-users to assist with a variety of requests and issues.

• Work on proactive projects to ensure a highly reliable environment.

• Refresh aging equipment.

• Move users and departments.

• Assist other IHT teams as their eyes and hands for other IHT related support.

Responsibilities:

• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.

• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.

• General maintenance and support of IT hardware and infrastructure.

• Recommends systems modifications to reduce user issues.

• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.

• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.

• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

• Handles basic issues and problems, and refers more complex issues to higher-level staff.

• Possesses skillset or entry level knowledge of subject matter.

• Perform other duties and responsibilities as assigned.

Qualifications:

• Education: Associates degree or experience in lieu of degree

• Experience: 0 years experience.

• Licenses/Certifications: None

What's in it for you

At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

Default: Location : City Twin Falls

Category Information Technology

Work Unit Tech Ops Digital Experience System Office

Position Type Flex

Work Schedule DAY

Requisition ID 2024-87161

Default: Location : Location US-ID-Twin Falls

Work Location : Name 801 Pole Line Rd, Twin Falls, Magic Valley Medical Center