Director, Voice of Employee

Overview

The Director, Voice of Employee, plays a pivotal role in shaping REI's employee experience by driving initiatives that capture and examine the insights of our workforce. This strategic leadership position is accountable for building and overseeing a comprehensive Voice of Employee program, fostering a culture of engagement, and influencing HR strategy and programming based on employee feedback.

Leading the Way (team leadership, coaching and development responsibilities for this "manager of staff")

• Develops and communicates a vision and strategy for the Voice of Employee program

• Provides leadership and guidance to a team accountable for gathering, researching, evaluating, and communicating employee insights

• Champions the implementation of Co-op and HR programs, procedures, and practices that enhance the employee experience

• Motivates, challenges, and inspires employees to contribute to a positive workplace culture and to achieve business results

• Ensures legal and operational compliance within the Voice of Employee program

Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented)

• Develops and executes a strategic plan for the Voice of Employee program to enhance employee engagement and inform improvements to critical stages of the employee lifecycle such as recruiting, onboarding, and retention

• Establishes mechanisms for ongoing data collection, including surveys, focus groups, and other feedback channels

• Serves as an advocate for employee-centricity by elevating employee voice and delivering insights through varying employee persona lenses, providing a foundation for corporate and divisional strategy development

• Leads a team of subject matter experts to drive holistic knowledge of our workforce target, ranging from engagement to employee pulse surveys, always-on listening, and other forms of employee voice tools

• Collaborates with cross-functional leaders to integrate employee insights into HR programming

• Partners with HR Business Partners and other stakeholders to address identified trends and opportunities

• Provides insights to senior leadership to influence strategic recommendations based on holistic workforce intelligence

• Serves a leader on the HR Workforce Strategic Planning team, supporting the integration of Voice of Employee efforts

• Manages the budget for the Voice of Employee program, prioritizing initiatives aligned with strategic goals

• Identifies tools, system, data, and training needs, and drives the product management of these resources

• Maintains all legal standards as applicable to employee data, particularly as they relate to privacy standards

• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action

• Stays updated on industry trends and best practices in voice of employee programs and change management, incorporating relevant insights into the company's practices

• Upholds a culture of collaboration, innovation, accountability, trust, inclusivity, and respect in accordance with Co-op Way

Responsibilities and Qualifications

• BS/BA required, preferred undergraduate degree in business, HR and/or related field. Masters/MBA strongly preferred in HR / Industrial Psychology

• 7+ years of work experience in workforce research - retail or longitudinal business model experience preferred

• 3+ years demonstrated ability to build capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts

• Experience in managing and using Qualtrics or other similar management/online survey software

• Comfortable and effective interfacing with senior leadership. Strong business acumen and ability to translate business problems into workforce/analytic initiatives

• Strong time management and prioritization skills with ability to manage multiple projects simultaneously

• Excellent verbal, interpersonal, and written communication skills with emphasis on data visualization and storytelling. Ability to synthesize findings into succinct insights and implications, and communicate effectively to senior leadership

• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts

• Creates a strong, mutually supportive work spirit and culture

• Makes effective organization and people decisions in a manner consistent with the Co-op Way

• Champions the voice of employee and advocates employee and business solutions in the Co-op's best interest

• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities

• Consolidates information from various sources including feedback from others to reach sound decisions, considering the ultimate impact of decisions and actions

• Challenges the status quo and fosters change to evolve the organization and culture in accordance with the Co-op's larger mission

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization (~~~) . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (~~~/) for a detailed overview of benefits plans by employee profile.

Pay Range

$137,500.00 - $233,900.00 per year