Director of Front Office - Franchised

Job Number 24080806

Job Category Rooms & Guest Services Operations

Location Hotel Park City Autograph Collection, 2001 Park Avenue, Park City, Utah, United States

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Park City Hotel Associates. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Hotel Park City, member of Autograph Collection Hotels by Marriott International; is seeking a customer service driven leader as our Director of Front Office.

This position is on our Executive Team at Hotel Park City and plays a vital role with all our hotel departments helping shape the overall experience for our guests.

The Director of Front Office oversees the overall management responsibility for operations for the Front Desk, Bell, PBX , Concierge, and Reservation associates, directly managing profitability, product quality, and compliance to the hotel's standards.

General Responsibilities:

• Participates in the hiring, training, scheduling, reviewing and coaching of all front office staff.

• Ensures that service standards are met and developed to maintain consistent levels of excellence.

• Fosters employee commitment and models desired service behaviors in all interactions with guests and employees.

• Reviews daily operating results and weekly forecasting.

• Reviews reports and financial statements to determine hotel operations performance against budget.

• Responds to and handles guest problems and complaints.

• Makes and executes the necessary decisions to keep achievement of the hotel's goals.

• Performs other duties as requested by management.

JOB REQUIREMENTS

Qualifications:

• Minimum of 5 years hotel management experience, Bachelor's degree preferred.

• Must be detail-oriented and organized demonstrating strong leadership skills.

• Able to work closely and communicate effectively with all associates, departments, and guests; in a professional manner maintaining high visibility.

• Experience in forecasting & scheduling, daily reviews and analysis of operating results.

• Proficiency in the use computer programs i.e. Microsoft Office Suite; PMS - Opera & Marriott platforms preferred.

• Excellence in verbal and written communication skills.

• Proven record in mentoring and leading a successful team.

Description of Pay and Benefits

Competitive Salary - DOE

Marriott Associate Travel Benefits - Medical, dental, & vision insurance available - 401k- Spa services & retail discounts - Employee dining discounts - Paid Time Off -Ski Pass program

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.