Director, Client Services - Fully Remote
Remote - US, . Added May 6, 2021
Sevenstep is a leading global provider of outsourced talent solutions that help companies around the world solve their most difficult hiring challenges and gain the competitive advantage they seek. As a top-ranking provider on HRO Today's "Enterprise Baker's Dozen", Sevenstep has established a strong reputation for exceptional results, true partnership, and transformative business impact.
As a Director of Client Services at Sevenstep, you are overarchingly responsible for client retention and satisfaction, account profitability and growth, as well as internal operations across a portfolio of clients.
You will play a crucial role in enabling us to continue scaling through challenging market conditions by putting a strong emphasis on providing our Fortune 500 clients with white-glove service through strong relationship building, seeking opportunities for improvement, and partnering internally to build best in-class candidate attraction and engagement strategies.
We are seeking interested candidates to come onboard in a virtual/remote setting. Our client dedicated teams are on the cutting edge of recruiting, delivering quality candidates for the hardest-to-fill positions around the globe. This global, virtual network is supported with all the necessary tools and technology to foster collaboration and ensure both client and employee satisfaction.
As a Director of Client Services, you will be responsible for:
Managing client partnership relationships to ensure satisfaction, deliver results, and manage escalations
Preparing and leading quarterly business review (QBR) meetings with all clients to review service efficacy
Reviewing metrics, reports, and pipelines to ensure SLAs/KPIs are being met or exceeded
Identifying, pursuing, and closing new business opportunities within existing client engagements, including new services and/or expansion of existing scope
Preparing and managing to a set of monthly financial projections
Driving continuous improvement efforts to ensure improved service levels externally, while continuing to create efficiencies operationally
Setting performance targets and holding staff accountable for achievement
Mentoring, coaching, and disciplining direct reports to ensure ongoing growth and development across regions and cultures
Ideally, you will:
Possess 7+ years' experience with full-cycle recruiting preferably in a Recruitment Process Outsourcing (RPO) environment
Demonstrate a history of building and growing deep client relationships and a comfort with up-selling within existing accounts
Proven ability to motivate and manage through senior leadership, rather than just managing individual contributors
Demonstrate conflict management, good judgement, negotiation and diplomacy skills
Possess strong project and budget management skills
Hold an Associate or Bachelor's degree, be a Veteran with an honorable discharge from military service, or have relevant experience in lieu of a degree
What's in it for you?
Fully remote position - an opportunity for you to gain more value, flexibility, and work-life-balance in your career
Opportunity to work with a global team across multiple regions
Base salary with annual merit-based raises and accelerated growth potential
Highly competitive benefits package: health, vision, dental, 401k
Ongoing one-on-one support and mentorship in all aspects of your role and development
Fun, energetic, team-oriented work environment that makes you excited to go to work every day
Interviews are occurring now - submit your resume today for consideration.
Sevenstep is an Equal Opportunity Employer.
Applicants must be currently authorized to work on a full-time basis in the country for which they are applying. No sponsorship available.
Employment is subject to the successful completion of a pre-employment background screening including a drug test and criminal check.
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.