The Hertz Corporation • Estero, FL 33929
Job #2692090494
A Day in the Life:
The desktop identity and access management support analyst role is a walk-up end user support experience at the Hertz Global Headquarters in Estero Florida. This role will be a direct face-to-face interaction with Hertz end users as a first point of contact for technology support. The focus is to quickly help users resolve issues and improve their technology experience and increase productivity. Responsibilities include but are not limited to identity provisioning/de-provisioning, on-boarding/off-boarding of Hertz employee, contractors, and provisioning access to data and applications. Strong people and technical skills are required to provide hands on technical support, training, technical guidance, and solutions to common and uncommon problems.
What you will do:
Setting up new users with multi-factor authentication and Microsoft Office Suite
Assisting end users with password resets and troubleshooting login issues
Adherence to Identity and Access management (IAM) processes and procedures
Work with application teams to define and refine role-based access
Conduct end user training for new systems deployments
Work closely with user community to facilitate Single-Sign-On and Multi-factor authentication across all Hertz entities
Configure mobile devices such as iPhone, android, tablets
Troubleshoot and triage end user devices and determine resolution
Schedule and adhere to end user appointments
Documenting and resolving trouble tickets, updating knowledge base, escalating when required
Identify potential escalations/outages and proactively alerts management as needed
Setting up and troubleshooting VPN connections
Connecting to network printers and map network drives
Perform network troubleshooting on LAN and WIFI connectivity issues
Provide operating system and application installation, support, and troubleshooting
Maintain hardware inventory and asset lifecycle management
Other duties as assigned during downtime
What We're Looking For:
Minimum 2 years End User support experience in a large enterprise environment
Minimum 1 year of relevant practical experience technical support and troubleshooting in Identity and Access Management
High School diploma or equivalent preferred
Excellent written and verbal communication skills while maintaining composure and end user focus while solving their technical issues
Ability to work in a team environment with shared responsibility and accountability
Excellent prioritization skills and ability to make decisions quickly
Ability to adhere to a schedule of customer appointments and commitments
Strong configuration and support knowledge of Windows, Macs, iPad, iPhone, Android devices
Strong knowledge of Microsoft Office 365 suite, multi-factor authentication, VPN
Knowledge of Privilege Access Management solutions
Understanding of Active Directory Group Policy Objects (GPO) and NTFS permissions
Experience with Zoom, Webex, AWS Chime, and Microsoft Teams video conferencing
Using Active Directory to troubleshoot and resolve issues with user and device accounts
Experience with ServiceNow ticketing system and SCCM endpoint management
Must be able to perform basic break/fix service on end user devices - Comptia A+ equivalent
Experience performing basic network troubleshooting
We expect the starting salary to be around $55,000 to $70,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience
What You'll Get:
40% off any standard Hertz Rental??
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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