Robert Half • New York, NY 10176
Job #2680559978
Description This Desktop Support Technician role with Robert Half requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. To thrive in this position, you will need to be a self-starter, with strong problem-solving skills and a passion for working in an innovative environment. Located in the New York, New York, area, this Desktop Support Analyst role is long-term contract / temporary in nature.
Your responsibilities
Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
Resolve computer problems, and give guidance on appropriate action/solutions
Match hardware repairs with the appropriate vendors
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Deliver computer desktop support in accordance with established policies and procedures
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Be in contact regularly and effectively with ticket submitters Requirements - Ability to write reports, business correspondence, user instructions, and procedure manuals
Desktop support or related experience
Wide ranging experience with Troubleshoot
Experience with Desktop Hardware
Hands-on experience with Microsoft Office Suites
Practical knowledge of Workstation Support
Good understanding of Microsoft PowerPoint
Prior experience with Verification
Microsoft Excel experience
Solid understanding of Resolve Issues
Compliance Functions experience required
Well-founded grasp of Human Resources (HR) Administration
Previous experience working with Communication Skills
Skills in Microsoft Windows
Deep understanding of procedures
Quality experience with scanning
Compliance experience highly desired
Proficiency in Operating System
Experience with Assist Customers
Foundational knowledge in Technical Support
Proven knowledge of Microsoft Word
Comprehension of Deskside Support
General familiarity with Microsoft Outlook
Solid understanding of configuration management
Customer service experience desired
Foundational knowledge in agreements
Earlier work involving Onboarding Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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