Customer Service Representative

ESSENTIAL FUNCTIONS

Perform daily order management functions including

• Determination of customer need

• Definition of specific part(s) requirements/number

• Check/confirmation of part(s) availability/delivery

• Part(s) quoting/pricing

• Order confirmation, order entry, data input

• Order follow up/delivery validation/invoicing

• Return/warranty claim processing

• Credits

• Positive interaction w/customers to best meet practical and emotional needs.

Ability to follow call structure and remain available to the Call Center needs.

-High degree of customer sensitivity

-Effective at receiving/giving critical information

-Courteous and professional phone demeanor

-Responsive to call-back requirements

-Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics,

Sales, Tech Support, Training, Service, etc. to ensure customer expectations are achieved 100%

of the time.

-Gather technical information to help customer define specific part/number requirements.

Requirements

• Interact with other departments including Finance, Purchasing, Inventory Control, Traffic & Warehousing, Sales, Hotline and Service to ensure customer expectations are achieved 100% of the time.

• Gather technical information to help customer define specific part/number requirements.

• Use of technical parts manuals

• Order status (update customer)

• Return authorization (obtain proper approvals)

• Provide back up for other employees as circumstances require (work together as a team)

Skills

Data Entry, Customer Service, Multi Tasking, inbound call, microsoft office, customer service call center, customer service, call center, customer support, order entry, erp system

Additional Skills & Qualifications:

MUST HAVE

-Excellent written and verbal communication. Will mainly be communicating via EMAIL so they need to have great grammar, punctuation, etc.

-Great computer skills. They are working with 3 monitors and 3 different systems. Must be able to navigate through the systems and be computer literate

-Strong Microsoft Office skills, mainly outlook, excel and word

-Associate's or Bachelor's degree or working towards it is HIGHLY PREFERRED

NICE TO HAVE

-Automotive/Aerospace customer service experience

-Technical hands on or even IT experience is a plus

-Parts experience, Autozone, Napa Auto parts, Advance auto parts

-Working with ERP/CRM systems

-Order entry and building quotes

Experience Level

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.