CSC ServiceWorks • Austin, TX 78703
Job #2681833463
The CSC ServiceWorks Story
We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from work that's steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview
Position Summary :
Primarily responsible for providing direct customer service, support analysis and issue resolution. This role will be focused on partnering with the internal teams to resolve customer service needs through proactive customer interactions. This position plays a vital role in ensuring Total Customer Satisfaction through efficient request resolution process. CANDIDATES MUST RESIDE IN TEXAS . CANDIDATES MUST BE BILINGUAL (ENGLISH/SPANISH) ! HOURLY WAGE $16.00 Full-time, 100% Remote
Key Job Responsibilities :
Provide direct customer support for customers contacting the Customer Support Center
Coordinate with internal teams as needed to ensure service level commitments are achieved and the customeris communicated to proactively throughout the process
Build internal/external relationships through exceptional problem solving skills and consistent follow-through
Involved in problem resolution by effectively communicating with other departments and the customer
Educate customers on company products and services
Ensure all interactions with customers (both internal and external) are professional and courteous
Support customer needs in a timely and consistent manner and model exemplary customer service behaviors,with the customer as the primary focus
Meet performance targets and Customer Service team goals
Assist with tours for existing and potential customers
Perform proactive calls (as required) to customers to review service performance and to develop serviceresolution plans and potential opportunities
Research billing problems; provide support and training as needed
Ensure compliance with Federal, State and Local laws, as well as, company policies and procedures
Ensure data integrity
Assist in conversions as necessary
Maintain working partnership with internal teams
Other duties as assigned, to include Special Projects
Benefits & Perks
Work Life Balance!
75% Employer Contribution to Medical, Dental, and Vision insurance
Health Savings Account with Employer Contribution
Year-round Work & Paid Training
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
Paid Time Off (PTO) & Holiday Pay
Flexible Spending & Health Savings Account
Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
Education Reimbursement Program
Paid employee Referral program
What we're looking for
Required Education & Experience:
High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experienc
Associate's degree preferred This job description accurately reflects the duties of the position as it is currently being performed
Required Knowledge, Skills, and Abilities:
CANDIDATES MUST RESIDE IN TEXAS
CANDIDATES MUST BE BILINGUAL (ENGLISH/SPANISH) ! Ability to read, comprehend and understand instructions, short correspondence, and memos
Ability to write correspondence such as individual and small group e-mails
Mathematical skills
Ability to carry out written or oral instructions
Ability to organize and manage multiple priorities efficiently while meeting deadlines
Strong customer service skills
Excellent interpersonal and communication skills
Computer proficiency in MS Office Suite, particularly Excel, Word and Outlook
Excellent analytical skills
Must be a self-starter and highly motivated
Visit our Careers Website at ~~~ to learn more about our available opportunities and the benefits of working for CSC ServiceWorks.
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
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