Customer Service Representative

Customer Service Representative

Company : Safran Aerosystems Services

Job field : Customer services and support

Location : Peachtree City , Georgia , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Salary range : commensurate with experience

# 2024-139897

Apply with one click Any questions ?

Job Description

The Customer Service Representative is responsible for a Customer's portfolio. They are responsible for responding to the needs of our customers with timely, accurate and professional delivery. The CSR coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains high quality and professional communication with internal and external Customers. They will ensure adherence with contractual obligations and internal processes and comply with company policy/procedure.

DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Requests lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer.

• Liaise and follow up with internal department to create part number and update pricing information in ERP.

• Follows up on Quotes (RFQ) and convert to orders (CO) in a timely manner.

• Prepares, enters and follows-up orders to ensure good customer relations by meeting requested delivery dates and making sure orders are in compliance with Safran Terms & Conditions.

• Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company.

• Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure the accuracy of all data.

• Receives, reviews and acknowledges customer purchase orders, utilizing SPEC 2000/EDI/ AEROXCHANGE where applicable.

• Identify alternative solutions for required material or requested information to response to customer needs. Negotiate if needed lead time with Customers.

• Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time.

• Provides AWBs to the Customer and any requested shipping documents.

• Engage in relationship-building with customers to ensure exceptional customer service and satisfaction.

• Document any Customer activity / requests in ERP and CRM.

• Responds to the customer via phone, fax, email, Spec2000 (SITA) or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc. The response could be the acknowledgement of the request with an estimated time for resolution.

• Constantly monitor the backlog and pro-actively inform customers, with phone calls, of recovery plan if promise date will slip. Formal writing should follow after the phone call.

• Utilize sound problem solving skills, decision making, and critical thinking skills to resolve customer issues and concerns.

• If needed serve as AOG officer in rotation CSRs.

• Additional responsibilities as assigned by management.

Complementary Description

Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected] . We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.

Job Requirements

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) Knowledge and Skills

• Technical aptitude

• Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus

• Accurate data entry

• Ability to work with people in a team environment.

• Ability to manage multiple tasks

b) Competencies

• Decision Making

• Problem Solving

• Communication

• Integrity

• Adaptability

• Teamwork

• Work Standards

c) Education and/or Experience

• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.

• Previous customer service and or industry experience preferred

d) Communication Skills

• Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette

e) Physical Demands

• Ability to travel as needed.

Specificity of the job

limited travel

Locate your future workplace

101, World Dr, Peachtree City, Fayette County,GA 30269

Peachtree City

Georgia United States

Copy Address

83,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

• Maps are available under theOpen Database Licence (~~~/) .

• © OpenStreetMap (~~~) contributors.

• © Free-Lance's / Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.