Robert Half • Indianapolis, IN 46202
Job #2686603308
Description
We are offering a contract to hire employment opportunity for a Customer Service Representative role in the construction/contractor industry, based in Indianapolis, Indiana. This role will involve handling customer service calls, dealing with complaints, and directing queries to the appropriate party in a highly organized and detail-oriented manner. We are looking for two individuals for two different shifts. They are ONSITE, 10am - 7pm and 12pm - 9pm.
Handle incoming and outbound customer service calls accurately and efficiently
Address customer complaints, providing effective and timely resolutions
Direct customer queries to the appropriate party within the team
Provide quotations, sales and post-sales support to customers as needed
Confirm and coordinate appointments with customers, ensuring a smooth and efficient process
Maintain accurate customer credit records and process customer credit applications
Monitor customer credit accounts and take appropriate action to collect delinquent payments.
Requirements - Minimum of 3 years of experience in a customer service role within the construction/contractor industry
Proven skills in customer service, with the ability to handle customer queries and complaints efficiently and professionally
Experience in preparing and providing quotations for customers
Solid background in sales, with the ability to upsell products and services effectively
Ability to provide post-sales support to ensure customer satisfaction
Experience in confirming and coordinating appointments, ensuring all parties are informed and prepared
Excellent communication and interpersonal skills to interact with customers, team members, and other stakeholders
Ability to work in a fast-paced environment, managing multiple tasks efficiently
Proficient in using computer software and systems relevant to the role
High school diploma or equivalent is required; a higher degree or certification in a related field is desirable
Strong problem-solving skills, with the ability to think quickly and offer solutions
Must be a team player, with the ability to work collaboratively with others.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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