Customer Service Representative

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Fort Lawn, South Carolina. As a part of our team, you will be responsible for processing customer orders, providing exceptional customer service, and coordinating with various internal departments. This role is integral to ensuring smooth and efficient operations within our organization.

Responsibilities

• Process customer orders received, ensuring accurate entry of order details including customer information, quantities, delivery and shipping instructions.

• Collaborate with internal departments such as design, sales, quality control, inventory, and manufacturing to resolve any order related issues or discrepancies.

• Provide exceptional customer service by answering questions, addressing concerns, providing tracking numbers, and resolving complaints in a timely and professional manner.

• Keep accurate records of customer interactions and transactions.

• Prepare paperwork and shipments for work orders for all outside finishing and processing treatments.

• Work closely with the team to plan and schedule production.

• Identify all late and rush orders, ensuring timely and efficient handling.

• Close out all jobs after completion by production, ensuring accurate documentation and record-keeping.

• Ensure all samples and production are shipped out to customers in a timely manner.

• Utilize skills such as data entry, email correspondence, Microsoft Excel and Word, order entry, and appointment scheduling to carry out tasks effectively.

Requirements - Proficiency in Microsoft Excel and Microsoft Word

• Ability to answer inbound calls and handle both inbound and outbound calls efficiently

• Experience in a call center customer service role

• Excellent customer service skills and ability to resolve customer service issues

• Ability to perform data entry tasks accurately and quickly

• Demonstrated ability to manage email correspondence professionally

• Experience in order entry and scheduling appointments

• Ability to work collaboratively in a team environment

• Strong verbal and written communication skills

• Ability to multitask effectively and handle high volume of tasks

• Strong problem-solving skills and ability to make decisions under pressure

• High attention to detail and organizational skills

• Willingness to learn new systems and adapt to changes quickly

• Ability to maintain a high level of professionalism and confidentiality

• High school diploma or equivalent education level required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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