Customer Service Representative / Dispatcher

The Opportunity

The Customer Service Dispatcher schedules equipment and dispatch drivers for movement of materials. Support sales in requesting and compiling pricing and distributing load pickups to various contracted haulers. Duties may include using radio, telephone, and computer to transmit assignments and compiling statistics and reports on work progress.

ESSENTIAL JOB FUNCTIONS

Schedule and dispatch drivers and equipment to appropriate locations according to customer requests, route specifications and plant needs using route sheets and telephones.

Communicate with maintenance and arrange for necessary repairs in order to maintain equipment.

Relay work orders, messages, and information to or from drivers and supervisors using telephones or two-way radios.

Confer with customers, supervising personnel, and sales in order to address questions, problems, and requests for service and equipment.

Prepare daily work and run/route schedules.

Receive customer/sales service requests and prepare route assignments.

Oversee all communications within specifically assigned territories.

Monitor personnel and/or equipment to maximize service and schedules.

Record and maintain files and records of customer requests, or services performed.

Determine amounts of vehicles and drivers required according to customer requests or route specifications.

Ensure timely and efficient movement of materials according to work orders and schedules.

Order supplies and equipment and issue them to personnel as needed.

What You Need

Must have a high school diploma or General Education degree (G.E.D.).

Must have ability to read and comprehend simple instructions, short correspondences, and memos.

Must have ability to read and interpret documents such as safety rules / training.

Must have ability to perform basic arithmetic skills (addition, subtraction, fractions, etc.)

Ability to perform administrative and clerical procedures and systems such as managing files and records, documenting information, entering data into automated systems, etc. .

Must have basic computer skills (Microsoft Excel, Microsoft Outloook, etc.)

Must be able to maintain good attendance.

Experience with performing dispatch operations.

Recycling experience is a plus.

Willing to work the hours needed to complete the daily tasks.

Excellent communication skills

Must be able to perform all essential job functions with or without reasonable accommodation.

What we offer

A leadership role on a dynamic and creative team within a Fortune 200 global company committed to our Purpose of Innovating Boldly and Packaging Sustainably.

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training based on numerous learning and development opportunities.

An attractive salary reflecting skills, competencies and potential.

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at ~~~.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.