Customer Service/Beauty Advisor

Adecco is seeking a qualified candidate to fill a Customer Service position in Berkeley Heights, NJ. The ideal candidate will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce). As a Beauty Advisor you will provide expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products. Will utilize opportunities to build sustainable relationships. Please read the position summary and qualifications below if you are interested.

Location: Berkeley Heights, NJ

Shift: 9-5:30 and may require Saturday or Sunday

Pay Rate: $24 per hour

General Duties:

• Displays a professional company image through voice and online interactions

• Meets established quality standards in all contacts across all channels

• Ensures optimal service levels maximizing resources

• Recognizes and recommends new ways to influence consumers in their purchase decision

• Performance meets expectations of key metrics

• Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.

• Offers schedule flexibility to support the needs of the business

• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer

• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

• Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce

Product Expertise:

• Assists consumers in finding appropriate products

• Educates consumers in the use of our products

• Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware

• Builds relationships with each consumer who contacts our brands

• Recognizes, document all consumer interactions and alerts management of trends.

• Can communicate contents of consumer conversations accurately to support consumer insights

• Resolves issues fairly, balancing the needs of the consumers with those of the organization

• Documents product issues in a way that the information can be used for product improvement or development

• Accurately enters required information in the CRM and surveys to ensure data integrity

Technical/Professional Experience Required:

• A valid Cosmetology License and 3-5 years in salon color experience required.

• Strong product/brand knowledge

• Strong verbal communication skills

• Strong attention to detail

• Intermediate skills with MS® Word

• Position requires extended periods of time answering calls with the use of a headset

If this sounds like the position for you, please apply with your up to date resume today!

Pay Details: $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.