COMMUNITY MANAGER

Flik Hospitality Group

Salary: $67000 / Year

Other Forms of Compensation

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

The primary function of a Community Manager (CM) is to provide the highest levels of client care and service to employees working in free addressing environments in order to maximize the employee experience when utilizing Workplace Excellence spaces. A Community Manager is to take full ownership of all office management operations and act as a neutral party encouraging neighboring business lines to adhere to free addressing, corporate shared workspace, & clean desk guidelines and policies. The CM is there to ensure that the working floor operates as smoothly as possible, so that employees are not distracted from their own work by having to deal with office management related issues. The role will act as a 'One Stop shop' for facilities and free addressing issues. The scope of activities is extensive and should be aimed at supporting the floor users and enhancing the working environment. In addition to the above, this position will support the operations on the 15th floor, where our executive-level clients and their executive admins are located. The role entails handling their requests and assisting the executive receptionist with various conference services tasks, such as conference room upkeep, facilities requests, restocking, inventory management, and more. In the event the executive receptionist is absent, it is expected that the community manager will temporarily assume the executive receptionist duties on the 15th floor.

Personal profile: You are an up-beat individual with integrity and a can-do attitude. You are passionate about delivering brilliant service and take responsibility for your contribution to the team.

Job responsibilities

General

Preventative break/fix review & reporting (lights, HVAC, Plumbing, Janitorial, flooring, furniture, equipment, etc)

Support of Clear Desk Policy

First level AV support

Ensuring property management global standards are met by assisting with implementing of best practice

Monitoring of service delivery & customer satisfaction

Preparation of monthly reports for client, including supply of statistics for key services

Manage of floor storage

Ensure management and completion of all raised/identified issues

Manage stationery for centrally managed spaces and IT repair requests

Suggest solutions to issues and work with the workplace solutions team to deliver

Assist with moves

Log calls for issues to suppliers

Liaise with suppliers to ensure timely issue resolution

Act as the first point of call for staff with any maintenance/fabric issues

Maintain close relationships with executive level admins

Meeting and Conference Services

Process meeting room reservations and reserve appropriate space via EMS

Verify any external guests or VIP's are registered with the lobby.

Communicate to all relevant internal departments and vendors about the specific needs of the hosts meeting; both in advance of, and during the course of the meetings.

Verify meeting room setups prior to the start of each meeting to ensure customer expectations are met.

Provide materials and supplies in the meeting rooms as requested by host.

Participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges.

Key Competencies

Proficient in Microsoft Office

Proactive mindset to anticipate and support changes in our business

Keep abreast of industry trends and share information with staff

Exceptional customer service abilities

Communication skills

Basic IT & AV skills

Results and Quality Focused

Relationship building

Self Motivated

Team player

Service Excellence

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (~~~/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1301729

Flik Hospitality Group

HILARIA KWAKUMEY

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