Robert Half • Itasca, IL 60143
Job #2680552612
Description
The collection specialist is responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. They must locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of their employer. They must manage their individual clients and branches through collaboration with local sales/operations leadership within their territory and own the decision-making process for resolution.
Collect accounts due from customers based on guidelines established for Collections Specialists
Identify accounts with overdue balances and coordinate the resolution and collection of the amounts owed to
Coordinate and collaborate with the sales, branch, and operations teams to resolve account issues and drive overall account receivable and past due balance reduction
Contact customers via email or phone to provide updates regarding current account status and issue resolution
Lead weekly accounts receivable (AR) team forums with the branch leadership to identify / document next step actions that help resolve customer payment related issues
Consistently follow-up with the internal credit, billing, and cash application teams to ensure timely account reconciliation
Encourage on-time customer payments and set up payment plans that can help facilitate the establishment of good credit
Maintain accurate and updated master data information on client accounts and payments history
Identify and resolve root cause / systemic issues that contribute to overall past due balances
Process customer payments, account adjustments and customer refunds where appropriate
Review records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
Resolve billing disputes including obtaining necessary documentation to support billing
Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
Other duties as assigned by management.
Demonstrated strong computer skills, understanding, and experience with Microsoft Office including Excel spreadsheets
Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time
Ability to work independently with general guidance, as well as with cross-functional teams
Ability to quickly learn new skills, systems, and processes
Strong problem-solving skills combined with solutions-oriented thinking
Excellent verbal and written communication skills, along with solid negotiating skills
Must be a self-starter and the skill set to work in a dynamic and fast-paced environment
Must be able to handle difficult situations and the ability to problem-solve
EDUCATION & EXPERIENCE:
High School Diploma or GED Equivalent (Bachelors degree is preferred but not required).
Should have 2-4 years experience in a commercial collections role
Logistics industry experience a plus
Requirements Approve Credit, Account Reconciliation, Accounts Receivable (AR), Commercial Collections, Microsoft Excel
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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