Elevance Health • Wenatchee, WA 98801
Job #2689508962
Client Services Associate II
Location: This is a remote role. Candidates must reside in the state of Washington to be considered. Ideal candidates will live in one of the following counties : Clark, Skamania, Klickitat, Chelan, Douglas, Grant or Okanogan.
Hours: Day shift PST Monday-Friday
The Client Services Associate II is responsible for performing customer service in a sales/account management environment.
How you will make an impact:
Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc.
Follows appropriate policies and procedures. Researches and analyzes data to address customer service issues.
Provides information and recommends solutions.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Provides external and internal customers with requested information.
Provides superior quality outcomes by taking ownership of customer service to ensure timely resolution or follow-up.
Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer client questions.
May require deviation from standard practices and procedures with the assistance of a computerized system.
Requirements:
Preferred Skills, Capabilities and Experience:
For candidates working in person or remotely in the locations below, the hourly* range for this specific position is $18.98-$23.72
Locations: Washington State;
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
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