Call Center Supervisor

We are currently partnered with a top life insurance company and they are looking to add a Supervisor to their growing team!

Work in a high-traffic call center to effectively manage call flow, issue resolution and manage a team of representatives.

Description

• Assist in recruiting, hiring, training, coaching, developing and managing representatives.

• Monitor and evaluate call interactions with customers to ensure excellent service delivery.

• Assist in work force scheduling.

• Take escalated calls from customers and provide guidance to representatives.

• Track attendance and & tardiness.

• Interact with all operational areas to resolve service issues.

• Identify on-going training needs.

Additional Skills & Qualifications:

• Healthcare supervising

• 1-2 years of Call center supervisor or team lead experience

• Ability to resolve escalated calls

• Experience providing coaching and constructive feedback

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.