call center representative

call center representative.

• port washington , new york

• posted april 4, 2024

job details

summary

• $20 - $21 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4507045

job details

Randstad's Client in Roslyn Heights, NY is hiring a Call Center Representative to join their team! We are seeking someone with great customer service skills, a positive attitude, the ability to pick up softwares quickly, and with an adaptable personality! This position does not require prior call center experience, however, customer service experience is preferred. If you are interested in this position, please to this posting or send your resume to ~~~ for immediate consideration!

salary: $20 - $21 per hour

shift: First

work hours: 9 AM - 6 PM

education: High School

Responsibilities

• Answer a high volume of incoming calls from customers regarding technical issues with our products

• Provide troubleshooting assistance and technical support to customers experiencing problems with our products or services

• Diagnose technical issues and guide customers through the resolution process step-by-step

• Document all customer interactions, issues, and resolutions accurately in our call tracking system

• Escalate complex technical issues to appropriate departments or higher-level support teams as needed

• Follow up with customers to ensure that technical issues have been resolved satisfactorily

• Stay up-to-date on product features, specifications, and troubleshooting techniques

• Collaborate with other call center representatives and technical support teams to share knowledge and best practices

• Provide feedback to management regarding recurring technical issues, customer concerns, and potential product improvements

• Adhere to company policies, procedures, and quality standards at all times

Skills

• Call Center Support

• Call Center

• Follow-up

• Active Listening

• Telephone Etiquette

• Typing Skills

• Basic Software Skills

• Basic Computer Skills

• Phones

• High Volume

• Attention to Detail

• Documentation

• Data Entry

• Quick Learner

• Customer Service

Qualifications

• Years of experience: 1 year

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

JE

jennifer eng

• +~~~ (tel:+~~~)

• ~~~