Robert Half • Russells Point, OH 43348
Job #2692099396
Description We are in the automotive industry and are looking for a Desktop Support Analyst to join our team in Russells Point, Ohio. In this role, you will work onsite, providing crucial support to our production line processes and clients, troubleshooting hardware issues, and implementing technology upgrades. This role offers a short-term contract employment opportunity.
Maintain the overall stability of Tier I Production Critical Line Applications and equipment.
Interact with plant floor users and clients to understand production line processes and customers.
Provide plant floor client and end-user desktop application and network support for all Tier 1 computer systems.
Support projects such as technology upgrades and implementations of Tier 1 computer systems.
Review, understand, and react to various monitoring systems for Tier 1 computer systems.
Take level 1 support calls on the line/office and demonstrate hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices.
Exhibit strong knowledge of computer applications, Windows OS, Active Directory, and LAN/Networking.
Utilize Microsoft-Office and problem ticketing applications proficiently.
Show ability to adapt/learn in a changing environment and demonstrate solid analysis, problem-solving, and decision-making skills.
Exhibit good time management and prioritization skills.
Demonstrate strong communication skills, both verbal and written. Requirements - Demonstrated experience in desktop support within the automotive industry
Proficient in Microsoft Office applications
Strong customer service and communication skills
Experience with workstation support and desktop hardware
Ability to review and implement strategies for system upgrades
Familiarity with networking concepts and active directory
Willingness to travel as required for onsite support
Excellent time management and prioritization skills
Experience liaising with suppliers within the automotive industry
Knowledge of Windows OS and computer system maintenance
Degree in Computer Sciences or related field is desirable
Experience with R Code is a plus
Ability to make informed decisions under pressure
Experience with laptop hardware and ticketing systems
Ability to provide deskside support when necessary. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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