Associate Lead Help Desk III

Description

CTG is seeking to fill an Associate Lead Help Desk III opening for our client in New York, NY.

Location: New York, NY

Duration: 6 months

Duties:

• Implementation project manager for large customer installs.

• Onsite client facing IT support for installation of A3/A4 print devices.

• Remotely and physically resolve and/or reassign customer (internal and external) software, network interface and application issues.

• Troubleshoot and triage software and application issues for customer resolution.

• Provide technical trouble shooting to ensure that machines are running and visible on the customer's network.

• Provide day to day procedure and technical direction to customer end users.

• Serve as primary contact for implementation internally and externally.

• Assist with various site hardware installs by providing IT infrastructure which allows devices to print; create and provide ongoing print queue management for entire customer base.

• Provide service level agreement support to customers to ensure team attains the contractual service level requirements, participate in escalation processes to ensure technical issues are resolved and minimize risk of missed SLA attainment; Contributes to the development of technical and client service process documentation as assigned.

• Adhere to all network security protocols; Complete daily/weekly reporting to manager on devices implemented, devices removed, etc. along with associated network information, department, end user details, etc.

• Other duties as assigned.

Skills:

• Intermediate level of technology proficiency in all areas required (software/hardware implementation, networks), superior customer service and interaction skills.

• Working knowing of printers, and multifunction devices, fax, and scanner.

• Demonstrated ability to understand networking protocols and print system requirements and their interactions; Multitasking; strong organization skills and ability to prioritize.

• Effective communication skills (including written and verbal) to a diverse population - both technical and interpersonal skills; high level of self-motivation and self-starter.

• Ability to work independently and in high pressure environments.

• Strong team player.

• Excellent problem solving and follow-up skills.

• Ability to meet deadlines.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

• Demonstrate ability to take direction from multiple sources.

Experience:

• 2-3 years Technical Service experience; previous customer facing experience

Education:

• High School Diploma or equivalent required.

• Holds at least 1 advanced technical certification (examples: A+, Net+ and MCSA)

• Preferred: Bachelor's Degree

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Laura Dominguez at ~~~ or ~~~ . Kindly forward this to any other interested parties. Thank you!

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit ~~~.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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ID 2024-10577

Title Associate Lead Help Desk III

Location US-NY-New York