Admin Specialist II, Medication Authorization Support - Outpatient Neuroscience

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Day - 08 Hour (United States of America)

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We are proud to support our employees with generous rewards. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs.

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Benefits

Our core benefits include medical insurance, dental insurance, vision insurance, an employee assistance program, savings and spending accounts, disability, life and accident insurance, and COBRA. For medical insurance, you have the choice of three generous health plans through Stanford Health Care Alliance, Aetna, or Kaiser Permanente. Each plan includes 100% coverage for preventive care, telemedicine through Teledoc, prescription drug coverage, and behavioral health coverage. Additional incentives exist for healthy choices.

Fiscal Fitness

We help employees save for retirement by offering a plan that includes both employer and employee contributions for eligible employees. Our employer contribution includes a basic contribution of 5% of salary that you receive no matter what you contribute. We also provide an employer match contribution of 5-8% of salary, based on your years of service. You can choose from a variety of investment options through Fidelity Investments to make your hard-earned dollars go even further.

In addition to our retirement programs, employees are eligible to join the Stanford Credit Union, our financial collective that offers competitively priced loans, credit cards, checking accounts, and investment options.

Education Assistance

We offer tuition assistance and scholarship program to help you pursue professional development offered by other institutions. Employees also have access to Stanford University's Continuing Studies program. Full-time employees are eligible for $2,000 per fiscal year for tuition assistance, pro-rated for part-time employees.

Transformational Scholarship Program - We offer a separate award program of $15,000 over 3 years for tuition, fees and books.

Wellness

When it comes to our day-to-day lives, there are many factors that affect our health and wellness. That's why we have put together Healthy Steps, a multi-faceted program that encourages our professionals to make sustainable, healthy life style choices and changes. We offer several programs to support the wellbeing of our employees, which all focus on the common goal of helping our employees balance the priorities of their personal and professional lives:

• Group fitness classes

• Healthy living classes

• Health improvement programs

• Wellness on Wheels

• Online health education materials

• Behavior change programs

• Counseling and support services

• Health assessments

• Stanford Health Promotion Resource Center

• ???????Weekly webinars on special topics

Leave and Time Off

Our generous time off ensures our employees get the rest and relaxation they need. In addition to legally-mandated leaves through the Family Medical Leave Act (FMLA) and the state of California, employees are awarded paid time off based on their years of service and hours work, ranging from 26-30 days annually. Your paid time off accrues into a single pool that can be used for vacation, holidays, illness, family emergencies, religious observances, and other absences.

Additional Benefits and Special Programs

Passion is feeling excited to do all of the things you love to do. Stanford Health Care believes in the importance of maintaining good mental and emotional health. Because feeling good is about more than just physical health, it's about having energy both in and out of work to focus on what drives you.

We offer numerous other benefits and perks for employees to pick and choose based on the support they need in their lives. Some of our other programs include:

• Commuting and parking subsidies and pre-tax payroll deduction for parking permits, transit passes, and vanpool expenses

• Stanford Rental Housing Programs

• Landed - Helping Stanford employees buy homes

• Back up care options 24 hours a day, 365 days per year for loved ones of any age

• Employee discounts to local attractions, fitness centers, and theme parks

• Maternity services and on-site child care

• Adoption services and subsidy

• Group Legal Plans

• Auto and Home Insurance???????

• Pet Insurance

Department

Primary functions of this role

• Position will support the initiation of medication prior-authorization.

• Help to start co-pay assistance forms and assistant patient to confirm qualification for tier exceptions.

Patient Admin Specialist II, Medication Authorization Support - Outpatient Neuroscience

A Brief Overview

The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

What you will do

• Primary Function:

• Proficiency of level I skills:

• Entry, Front Desk, check-in/out.

• AND

• Performs specialized function 80% of work.

• Specialized Functions:

• Master Scheduling,

• New Patient Coordination,

• Authorization Coordination,

• Surgery/Procedure Scheduling,

• Specialized data collection/coordination.

• Level I Duties:

• Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.

• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.

• Provide doctor-patient support using reference documents and tools.

• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.

• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.

• Meet/Exceed organizational and department service standards.

• Answers non-clinical CRMs, escalating where appropriate.

• Answers non-clinical patient messages, escalating where appropriate.

• Managing and distributing faxes, mail, and filing of clinic-specific documentation.

• Plus Proficiency In:

• Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.

• Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.

• Assists patients and physicians in scheduling ancillary tests before and after clinic visits.

• Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.

• Ensures that all scheduled patients are eligible for services requested and/or determines patient eligibility.

• Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.

• Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

Education Qualifications

• High School Diploma/GED.

Experience Qualifications

• One plus (1+) years' experience working in a healthcare setting (i.e. hospital, medical/dental office, nursing facilities, etc.); OR

• Two plus (2+) years' experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.).

• Knowledge of Neuroscience medication a plus

• EMR/ Epic experience and/or experience submitting prior authorizations a plus

Required Knowledge, Skills and Abilities

• Level I KSAs:

• Knowledge of medical terminology.

• Knowledge of computer systems and software used in functional area.

• Ability to speak and write effectively at a level appropriate for the job.

• Ability to provide customer service, solve problems, and manage multiple priorities.

• Knowledge of Windows-based office software, computers and operating systems.

• Ability to adjust communications to fit the needs and level of understanding of the receiver.

• Ability to exercise calmness in stressful situations.

• Plus:

• Basic PC Skills (Windows, Excel, and Word).

• Good communication, customer service, interpersonal skills and cross cultural competency.

• Working knowledge of EPIC or other patient database.

• Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions.

• Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.

Licenses and Certifications

• Pharmacy Tech Certification (PTC) preferred

Physical Demands and Work Conditions

Physical Demands

• Frequent Sitting.

• Occasional Walking.

• Occasional Standing.

• Seldom Bending.

• Seldom Kneeling.

• Seldom Crawling.

• Occasional Pushing and Pulling.

• Occasional Reaching (above shoulder level).

• Seldom Twisting and Turning (Neck and Waist).

Lifting

• Occasional lifting of 0 - 10 lbs. 0 to 0 in height

Working Environment

• Constant Other (please list each item under Comments):. Work is primarily performed in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

#LI-BS1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $31.21 - $35.14 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

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