Far too often employers hire the wrong people. They hire someone who appears to be a good fit for the job, but after awhile it becomes clear they are not. One of the factors, for hiring someone who will make your customers and clients feel liked and welcome, is someone who likes themself.
What we are talking about is maturity and self confidence. In order to like one’s self, an individual must have a healthy amount of self esteem. Not the kind of self esteem that makes the person think he is better than everyone else, but rather the kind of self esteem, that allows that individual to appreciate and respect himself, and others. It is difficult for someone to like other people if they don’t like themself first.
The last person your customers and employees want to interface with is someone who is pessimistic, cynical and negative. That sends out a powerful vibration that repels other people. That kind of negative energy can poison customers and co-employees.
I remember one automotive dealership which I was consulting with, had a very negative and pessimistic service manger. After meeting with this person, it became clear that he had low self esteem and was cynical. My recommendation to my client was to transfer him to a position where he had minimal contact with others. If this did not work, I suggested he give him the opportunity to work elsewhere.
Far too often employers would rather ignore this type of situation and hope that it would just work itself out. It never does. What usually happens, is things only get worse. In the end, customers will go elsewhere with their business, and employees will get fed up and leave. To make sure this situation never occurs in your organization, hire people who like and respect themselves and others.
Tom Borg is president of Tom Borg Consulting, LLC. He is a business consultant, speaker, coach and author. He helps companies and organization become more profitable by increasing their value and lowering their costs through the professional development of their managers and employees. Please see more of his blogs at csjobsBlog.com and view additional job postings at Nexxt
What we are talking about is maturity and self confidence. In order to like one’s self, an individual must have a healthy amount of self esteem. Not the kind of self esteem that makes the person think he is better than everyone else, but rather the kind of self esteem, that allows that individual to appreciate and respect himself, and others. It is difficult for someone to like other people if they don’t like themself first.
The last person your customers and employees want to interface with is someone who is pessimistic, cynical and negative. That sends out a powerful vibration that repels other people. That kind of negative energy can poison customers and co-employees.
I remember one automotive dealership which I was consulting with, had a very negative and pessimistic service manger. After meeting with this person, it became clear that he had low self esteem and was cynical. My recommendation to my client was to transfer him to a position where he had minimal contact with others. If this did not work, I suggested he give him the opportunity to work elsewhere.
Far too often employers would rather ignore this type of situation and hope that it would just work itself out. It never does. What usually happens, is things only get worse. In the end, customers will go elsewhere with their business, and employees will get fed up and leave. To make sure this situation never occurs in your organization, hire people who like and respect themselves and others.
Tom Borg is president of Tom Borg Consulting, LLC. He is a business consultant, speaker, coach and author. He helps companies and organization become more profitable by increasing their value and lowering their costs through the professional development of their managers and employees. Please see more of his blogs at csjobsBlog.com and view additional job postings at Nexxt
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