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This opportunity is at FreeWheel, a Comcast Company.
Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.
We seek an experienced, passionate, and highly motivated Solutions Engineer to bring our technology to life each day, establishing and supporting new customer deployments, expansion projects, and internal initiatives for our DSP and other Demand side partners. Because of the broad purview, this team must communicate with customers and partners frequently, and must be able to find clever solutions to complex integration problems.
As the hub of configuration design and customer interaction, this position is also tasked with developing and sharing best practices across FreeWheel in the dynamic area of supporting the marketplace and buy side partners across technology types. Reports to Sr. Manager, Client Solutions in New York.
-Execution of implementation projects, working to grow clients' product usage through new integrations
-Performs needs analyses for the Company and its customers, and develops and documents strategic, cost-effective business and technical solutions
-Participates in the product release cycle through requirement gather, design vetting, and user acceptance testing
-Creates, reviews, and executes product test plans and cases, documents test progress, and reports results
-Articulates technical solutions during presales process
-Provides timely, technical support and problem resolution for escalated field service questions
-Consults client on viable opportunities which align with their current technology architecture
-Consistently exercises independent judgment and discretion in matters of significance
-Evaluates client requests for technical feasibility, determines high-level requirements for implementation success, and aids the Account Manager in creating thoroughly informative requests for implementation resourcing
-Captures technical details of client-specific implementations, and maintain this information within well-updated documentation of clients' technology architecture
-Assists in preparation of materials for client renewal opportunities product upsells, business reviews, account plans, etc.
-BA/BS degree and 3-6 years experience with video, online advertising, accounting or financial technologies preferably working directly with buy side systems.
-You can lead and manage (in both technical and non-technical aspects) as relates to clients and teammates, yet are still willing to be extremely hands on.
-You have strong communication skills - this position requires significant amount of client interaction. Being a Solutions Engineer is all about explaining how the technology solves the business problem. You should be able to do this well.
-A solid understanding of the ad tech ecosystem on both buy and sell side.
-Solid data manipulation and analysis skills: XML, JSON, CSV, XLS, etc. The more the better.
-You should have working knowledge of database structure and SQL.
-You think creatively and solve problems actively. This is not a position where requirements or solutions will be spoon fed to the team.
-A highly consultative approach.
FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal - results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit ~~~.
Employees at all levels are expected to:
-Understand our Operating Principles; make them the guidelines for how you do your job.
-Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
-Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
-Win as a team - make big things happen by working together and being open to new ideas.
-Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
-Drive results and growth.
-Respect and promote inclusion & diversity.
-Do what's right for each other, our customers, investors and our communities.
-This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (~~~) on our careers site for more details.