Position Purpose: Review, investigate and track all incoming Member and Provider Service correspondences in an effort to efficiently deliver and respond to our customers in a timely manner
Responsible for screening member/provider incoming and outgoing mail daily and log all correspondence received
Log all returned mail, correspondence, members premium checks, returned provider checks, and distribute to the appropriate departments
Maintain incoming and outgoing fax log for Member/Provider Services
Responsible for composing outgoing correspondence to members/providers in regards to following up to incoming correspondence received
Maintain knowledge of Member/Provider Services policies and procedures to act as a back up to Member Services Representatives to meet business needs
Education/Experience: High school diploma or equivalent. 1+ year of experience with general administrative secretarial practices and operation of office equipment such as a personal computer, requiring some advanced skills knowledge. Microsoft Applications experience preferred. Physician's office experience is a plus.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Correspondence Coordinator
LOCATION: Sunrise, Florida
COMPANY: Claims Operations
POSITION TYPE: Hourly