• Conversion Analyst

    FiservRaleigh, NC 27608

    Job #1348740437

  • Position DescriptionWhat does a great Conversion Analyst?The Conversion Analyst is an active participant in a high-profile position that supports Portico credit union clients transitioning from another core software during their first month live on Portico. This position will have a wide variety of responsibilities throughout the course of the credit union's conversion, making a willingness to do whatever it takes a must. The ideal candidate has a strong customer service background, excellent verbal and written communication skills, desire and capability to troubleshoot issues, and is extremely well organized. Knowledge of the credit union or banking industry is a must.In this role, you can look forward to:+ Provide consultation to the client before, during and after conversion, including the correct use of system and on-line terminal assistance, as well as daily application balancing procedures.+ Support the client during Portico Go-Live by researching accounting and back office issues that arise during and after conversion to Portico.+ Managing outstanding issues for a credit union while they transition from the Delivery teams to Client Services+ Communicate progress and any potential problems to management for awareness and/or resolution.+ Maintain the tools used to ensure the efficiency and effectiveness of conversion process+ Apply standard project management principles including the creation and maintenance of project plans and managing project tasks and resource collaboration as they apply to each implementation.+ Manage multiple clients and adhere to project timelines.+ Support Fiserv's mission by providing outstanding service, support, and implementation of Fiserv integrated technology and service solutions to our internal and external clients.Required Qualifications for Consideration:+ High School Diploma required.+ 2 years Financial Industry experience; working at a financial services organization, Credit Union or Bank required.+ Experience and interaction with clients are required.+ Experience and knowledge of basic accounting principles is required. Basic knowledge of General Ledgers, the principles of debits, credits, and balancing.+ Flexibility to work after hours/on-call/weekends go live as neededPreferred Skills, Experience, and Education:+ Experience with Credit Union products and services highly preferred.+ Bachelor's degree in Business, Finance or related field+ Project Management capabilities+ Portico experience a plus.Travel required :+ Up to 40% travel within the US as needed for internal team meetings and client on-site engagementsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Learn more about ~~~ support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability ~~~ are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Want to be a part of a team that effects change? This role supports our credit union products and solutions. These products provide integrated account processing solutions for more than one-third of the credit union marketplace. From identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service with the right tools in place. Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we ~~~ help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and ~~~'re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNEâ„¢ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful ~~~ welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit ~~~ for more information.

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